At a Glance
- Tasks: Manage office operations, schedule events, and communicate with clients professionally.
- Company: Real Energy Limited, dedicated to reducing heating costs for everyone.
- Benefits: Competitive salary, on-site parking, and sick pay.
- Other info: Full-time role with opportunities for growth in a supportive environment.
- Why this job: Join a passionate team making a real difference in people's lives.
- Qualifications: 1-2 years of administrative experience and strong communication skills.
The predicted salary is between 25000 - 35000 £ per year.
Department: Administration / Operations
Location: Birmingham
Reports To: Operations Manager / Business Manager
Job Type: Full-time / Permanent
Job Summary
We are looking for a detail-oriented and proactive Office Administrator to support day-to-day operations within our ECO4 grant delivery team. The role involves managing documentation, coordinating with customers and contractors, and ensuring smooth workflow for government-funded boiler and insulation installations across the UK. This is a vital role in maintaining compliance and operational efficiency under the ECO4 scheme.
Key Responsibilities
General Administration
- Handle incoming calls, emails, and queries from customers, surveyors, and installation teams.
- Maintain digital and physical filing systems for customer records, applications, and compliance documents.
- Assist with scheduling surveys, installations, and follow-ups.
- Input and manage data across CRM platforms (e.g., Salesforce, Zoho, HubSpot).
ECO4 Scheme Support
- Prepare and submit ECO4 grant paperwork (eligibility documents, declarations, proof of benefits, EPC reports).
- Ensure that applications are complete and compliant with Ofgem guidelines.
- Liaise with Retrofit Coordinators, Assessors, and Installers to track job progress.
- Upload and monitor documents on Ofgem and funder portals (where applicable).
Scheduling & Coordination
- Book appointments for surveyors and installers with homeowners/tenants.
- Coordinate diaries and travel schedules for field staff.
- Track job progress from initial inquiry to final installation and sign-off.
Data Management & Reporting
- Maintain accurate records of completed and pending ECO4 jobs.
- Generate weekly and monthly reports on application status, leads, and completions.
- Assist in audits and quality checks with documentation and reports.
Customer Service
- Provide excellent service to applicants during the grant process.
- Follow up on missing documentation or incomplete applications.
- Handle basic complaints and elevate issues to the appropriate team members.
Skills & Experience Required
- 1–2 years of administrative experience (experience in energy, housing, or construction preferred).
- Knowledge of ECO4 or ECO schemes is highly desirable.
- Excellent attention to detail and organizational skills.
- Strong communication skills (written and verbal).
- Proficient with Microsoft Office, Google Workspace, and CRM systems.
- Ability to multitask and prioritize in a fast-paced environment.
Qualifications
- GCSEs or equivalent required; A-Levels or NVQ in Business Administration preferred.
- ECO4 training or familiarity with PAS2035 roles is a plus.
Benefits
- Competitive salary
- Training on ECO4 compliance and documentation
- 28 days holiday including bank holidays
- Career progression opportunities
- Pension scheme
Office Administrator in Birmingham employer: Real Energy Limited
Real Energy Limited is an excellent employer, offering a dynamic work environment in Birmingham where you can make a tangible impact on energy efficiency initiatives. With a strong focus on employee growth and development, we provide comprehensive training and support, fostering a culture of collaboration and innovation. Join us to be part of a team that values compliance and effective communication while contributing to meaningful government-funded projects that benefit communities across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Office Administrator in Birmingham
✨Tip Number 1
Get to know the company! Research Real Energy Limited and their mission. When you understand their passion for helping people with heating measures, you can tailor your conversations to show how you align with their values.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of client interaction, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to boost your confidence before the interview.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed schedules or coordinated events in previous roles. This will demonstrate your ability to handle the responsibilities of the Office Administrator position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the team at Real Energy Limited.
We think you need these skills to ace Office Administrator in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Office Administrator role. Highlight your previous administrative experience and any relevant skills, especially your proficiency with Microsoft Office. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your skills align with our ethos of quality and service. Keep it professional but let your personality show through!
Showcase Your Communication Skills:Since excellent written and verbal communication is key for this role, make sure your application reflects that. Use clear and concise language, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Real Energy Limited
✨Know the Company Inside Out
Before your interview, take some time to research Real Energy Limited. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Showcase Your Administrative Skills
Be prepared to discuss your previous administrative experience in detail. Think of specific examples where you've successfully managed schedules, organised documents, or communicated with clients. Highlighting these skills will demonstrate that you’re the right fit for the Office Administrator position.
✨Practice Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering common interview questions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, or specific responsibilities of the role. This shows that you’re engaged and serious about finding a good fit for both you and the company.
