At a Glance
- Tasks: Support daily operations, manage documentation, and coordinate with customers and contractors.
- Company: Join a dynamic team focused on government-funded energy efficiency projects.
- Benefits: Competitive salary, 28 days holiday, training, and career progression opportunities.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a vital role that ensures compliance and operational efficiency in eco-friendly initiatives.
- Qualifications: 1-2 years of admin experience; knowledge of ECO4 schemes is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Department
Administration / Operations
Location
Birmingham
Reports To
Operations Manager / Business Manager
Job Type
- Full-time / Permanent
- Job Summary
- We are looking for a detail-oriented and proactive
Office Administrator to support day-to-day operations within our ECO4 grant delivery team.
The role involves managing documentation, coordinating with customers and contractors, and ensuring smooth workflow for government-funded boiler and insulation installations across the UK.
This is a vital role in maintaining compliance and operational efficiency under the ECO4 scheme.
Key Responsibilities
- General Administration
- Handle incoming calls, emails, and queries from customers, surveyors, and installation teams.
- Maintain digital and physical filing systems for customer records, applications, and compliance documents.
- Assist with scheduling surveys, installations, and follow-ups.
- Input and manage data across CRM platforms (e. g., Salesforce, Zoho, Hub Spot).
- ECO4 Scheme Support
- Prepare and submit ECO4 grant paperwork (eligibility documents, declarations, proof of benefits, EPC reports).
- Ensure that applications are complete and compliant with Ofgem guidelines.
- Liaise with Retrofit Coordinators, Assessors, and Installers to track job progress.
- Upload and monitor documents on Ofgem and funder portals (where applicable).
- Scheduling & Coordination
- Book appointments for surveyors and installers with homeowners/tenants.
- Coordinate diaries and travel schedules for field staff.
- Track job progress from initial inquiry to final installation and sign-off.
- Data Management & Reporting
- Maintain accurate records of completed and pending ECO4 jobs.
- Generate weekly and monthly reports on application status, leads, and completions. Assist in audits and quality checks with documentation and reports.
- Customer Service
- Provide excellent service to applicants during the grant process.
- Follow up on missing documentation or incomplete applications.
- Handle basic complaints and elevate issues to the appropriate team members.
Skills & Experience Required
- 1–2 years of administrative experience (experience in energy, housing, or construction preferred).
- Knowledge of ECO4 or ECO schemes is highly desirable. Excellent attention to detail and organizational skills.
- Strong communication skills (written and verbal).
- Proficient with Microsoft Office, Google Workspace, and CRM systems.
- Ability to multitask and prioritize in a fast-paced environment.
Qualifications
- GCSEs or equivalent required; A-Levels or NVQ in Business Administration preferred.
- ECO4 training or familiarity with PAS2035 roles is a plus.
Benefits
- Competitive salary
- Training on ECO4 compliance and documentation
- 28 days holiday including bank holidays
- Career progression opportunities
- Pension scheme
- #J-18808-Ljbffr
Office Administrator in Birmingham employer: Real Energy Limited
Join our dynamic team in Birmingham as an Office Administrator, where you will play a crucial role in supporting the ECO4 grant delivery team. We pride ourselves on fostering a collaborative work culture that values attention to detail and proactive problem-solving, offering competitive salaries, comprehensive training, and ample opportunities for career progression. With 28 days of holiday and a supportive environment, we ensure our employees thrive both personally and professionally while making a meaningful impact in the community.
