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- Tasks: Lead client relationships and manage multiple projects in medical education.
- Company: Join Real Chemistry, a global health innovation company transforming healthcare through marketing and tech.
- Benefits: Enjoy 25 days holiday, private medical insurance, wellness perks, and a vibrant office culture.
- Why this job: Be part of a dynamic team, inspire others, and make a real impact in healthcare.
- Qualifications: Strong communication skills, project management experience, and a passion for mentoring junior team members.
- Other info: Opportunity to grow within a fast-paced environment and contribute to award-winning projects.
The predicted salary is between 48000 - 72000 £ per year.
Senior Account Manager – Medical Education
Edinburgh – UK; London – UK; Manchester – UK
At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.
Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you\’re a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.
Discover your purpose. Embrace innovation. Experience #LifeatRealChem.
Job Summary
As a Senior Account Manager, you will act as the key day-to-day client contact, managing relationships and taking responsibility for the delivery of several medium to large projects. As a client account lead or captain (depending on the size of the account), you will be responsible for managing the execution of parallel ongoing projects and take an active role in coaching your junior team and ensuring projects are delivered effectively alongside the account lead and/or sponsor.
Stepping up from the Account Manager role, you should have a clear understanding of the programme as a whole (not just the projects you are working on) across your accounts, increasing your involvement in the strategic planning and financial management of your accounts and focusing on developing your leadership style to actively manage up and down, based on project needs.
Responsibilities
- Act as day-to-day client contact: provide regular status updates to your client (leading updates on more complex projects); anticipate client needs; respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans
- Confidently formulate objectives and strategies for new client work with support from your account lead, ensuring that programme strategy is pulled through
- Lead large projects with less support from your account lead, being accountable for the whole project from start to finish
- Provide counsel to the client throughout the project with confidence to challenge the client when required; manage challenging conversations with the client, as required
- Provide support to your account lead in addressing programme and team challenges
- Formulate solutions to client challenges such as last-minute requests
- Have a clear understanding of the programme as a whole (not just the projects you are working on), including the client objectives, strategy and environment so that you are able to confidently lead internal meetings and client calls
- Ensure momentum is maintained across the programme and contact with client continues whenever the account lead is absent
- Identify areas for organic growth within existing accounts (evolving existing programmes and/or additional tactics) and confidently sell new ideas in to clients, with support from your account lead
- Play a management role in the new business process (assisting in the production of credentials and pitch presentations, coordinating and managing team members and external suppliers), having a significant share of voice/visibility with the internal cross-functional team
- Team management
- Begin to develop your leadership style, instilling professional values and good working habits in your teams
- Look for opportunities to inspire, motivate, and empower your team on a daily basis, leading by example and setting the standard for junior accounts team members
- Provide coaching and mentoring to junior team members and manage their performance
- Support interviewing for new AAs – SAAs
- Line manage at least one accounts team member AAs – SAAs, providing day-to-day support and longer-term career development guidance
- Develop more complicated budgets for integrated client programmes and track resource use against available budget throughout the month
- Coach others to develop accurate budgets for clients, reflecting back on previous projects and gathering cost quotes
- Support your account lead with the financial management of your accounts, proactively getting involved in invoicing, forecasting and resourcing and attend month-end finance meetings
- Complete your timesheets and expense claims accurately and on time and take an active role in reviewing timesheets across the majority of your projects
- Participate in internal initiatives which contribute to the culture or development of the Medical Communications team, or Real Chemistry more broadly (e.g., compliance/socials/inspiration)
- Keep abreast of award-winning work and insights from other industries, sharing as appropriate
Required skills and experience
- Excellent business communication skills, including informal/formal presentation and writing skills
- Skilled in data communication and able to develop final documents and presentations
- Able to develop solutions to client needs and problems, with a strong work ethic and a track record of high-quality deliverables on schedule and on budget
- Experience coaching and mentoring junior team members
- High energy, able to effectively operate in a fast-paced, growing and evolving environment
- Real Chemistry is proud to be Great Place to Work certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile
We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vision plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: realchemistrybenefits.com.
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
*Notice: Real Chemistry and its affiliates\’ names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.
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Senior Account Manager - Medical Education employer: Real Chemistry
Contact Detail:
Real Chemistry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager - Medical Education
✨Tip Number 1
Network with professionals in the medical education field. Attend industry events, webinars, or local meetups to connect with potential colleagues and clients. Building relationships can give you insights into the company culture and expectations.
✨Tip Number 2
Familiarise yourself with Real Chemistry's recent projects and case studies. Understanding their approach and successes will help you speak confidently about how you can contribute to their goals during interviews.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams and projects in the past. Be prepared to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 4
Stay updated on trends in healthcare marketing and communications. Being knowledgeable about current developments will show your passion for the industry and your ability to bring fresh ideas to the table.
We think you need these skills to ace Senior Account Manager - Medical Education
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Senior Account Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant experience in account management, particularly in medical education or related fields. Use specific examples that demonstrate your ability to manage client relationships and lead projects.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also showcases your passion for healthcare and innovation. Mention how you can contribute to Real Chemistry's mission and values.
Showcase Leadership Skills: In your application, emphasise your leadership experience, especially in coaching and mentoring junior team members. Provide examples of how you've inspired and motivated teams in previous roles.
How to prepare for a job interview at Real Chemistry
✨Understand the Company and Its Values
Before your interview, take some time to research Real Chemistry. Understand their mission, values, and recent projects. This will help you align your answers with what they stand for and show that you're genuinely interested in the company.
✨Prepare for Client Management Scenarios
As a Senior Account Manager, you'll be dealing with clients regularly. Prepare examples of how you've successfully managed client relationships in the past, particularly in challenging situations. This will demonstrate your ability to handle the responsibilities of the role.
✨Showcase Your Leadership Skills
Since the role involves coaching junior team members, be ready to discuss your leadership style. Share specific instances where you've inspired or mentored others, and how you plan to develop your team at Real Chemistry.
✨Demonstrate Financial Acumen
The job requires managing budgets and financial forecasting. Brush up on your financial management skills and be prepared to discuss how you've handled budgets in previous roles. This will show that you can contribute to the financial health of the projects you'll manage.
