Account Manager - Medical Education in Manchester

Real Chemistry is looking for an Account Manager to join our growing team. As an Account Manager you will act as the key day‑to‑day client contact, managing relationships and taking responsibility for the delivery of several medium‑sized projects while coaching junior team members and ensuring projects are delivered effectively alongside the account lead.

Responsibilities

• Act as the day‑to‑day client contact: provide regular status updates, respond to client queries, share recommendations, manage client expectations on timelines and scope, and turn client briefs into clear project plans.
• Manage the day‑to‑day account processes, including running internal team meetings, reviewing content, delegating tasks, and tracking job status across the account.
• Own medium‑sized client projects, ensuring delivery to the highest standards within budget and agreed timeframes.
• Demonstrate an understanding of client needs and brand preferences in all interactions and work delivery.
• Develop written content (briefing documents, etc.) and review junior team members’ work to maintain high quality before senior review.
• Identify growth areas and proactively share new ideas with the team and client.
• Take an active role in new business, including research, pitches, and facilitation of brainstorming sessions.

Team Management

• Maintain awareness of junior team members’ professional development through regular catch‑ups and interactions.
• Develop coaching, delegation, and briefing skills and lead by example.
• Support account lead with financial management: Salesforce opportunities, invoicing, forecasting, accurate budgeting, and scope control.
• Feed budgeting information into broader program finances and alert the account lead to scope and budget changes.
• Input into the resourcing process by sharing project requirements.
• Manage timesheets, expense claims, and review timesheets across projects.
• Participate in internal initiatives that support the culture and development of the Medical Communications team.
• Immerse yourself in the medical communications and pharma industries and client companies to identify trends and raise your internal profile.

Qualifications

• Relevant degree in a scientific subject.
• Highly organized with a strong attention to detail and ability to manage multiple tasks based on priorities.
• Independent thinker who can take ownership of assets and materials while collaborating in a team.
• Ability to mentor junior staff and delegate to achieve project deadlines.
• Confidence to manage upward and communicate with managers when deadlines may not be met.
• Strong work ethic with a record of delivering high‑quality deliverables on schedule and on budget.
• Ability to develop project scopes and vendor contracts.
• Excellent business communication, presentation, and writing skills.
• High energy and adaptability to a fast‑paced, evolving environment.

Benefits

Real Chemistry offers a comprehensive benefit program tailored to your region, including generous holidays and paid time off, private medical, dental, and vision plans, support for retirement savings, mental wellness coaching, and access to more than 13,000 online LinkedIn Learning courses.

Equal Employment Opportunity

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.