Associate Account Director (Medical Affairs) in London

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Job Summary: Real Chemistry is looking for an Associate Account Director to join our growing team! As an Account Director, you will be responsible for excellence in delivery across the entire programme of work for your client accounts. As a client account lead you will provide strategic counsel to clients, autonomously lead a cross-functional internal team and proactively seek opportunities to grow the account.

What you’ll do:

• Be the go-to for clients, managing relationships and setting their expectations of the agency.
• Take accountability for the delivery of the entire programme of client work on at least two medium-to-large accounts.
• Ensure work is delivered to the highest standard and within agreed timeframes and budgets.
• Begin to challenge clients as needed.
• Maintain knowledge of clients' business and external factors impacting it.
• Begin to formulate objectives and strategies for new client work.
• Identify areas for organic growth within existing accounts and begin to confidently sell new ideas to clients.
• Identify new business opportunities outside of existing accounts and support the ongoing new business process, leading in the production of credentials and/or RFP responses.
• Line manage at least one accounts team member AA – AM, providing day-to-day support and longer-term career development guidance.

This position is a perfect fit for you if:

• Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
• You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow.
• You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
• You are highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

• Experience in a medical communications agency working on medical affairs accounts.
• Experience as an Associate Account Director, or Senior Account Manager ready to step up.
• Experience working in oncology would be preferred. Diagnostics would be ideal (not a dealbreaker).
• Excellent business communication skills, including informal/formal presentation and writing skills.
• Ability to work within and lead cross-functional teams internally (confidently liaise with and guide tech, creative and account teams) to deliver outstanding client work.
• Able to develop solutions to client needs and problems, with a strong work ethic and a track record of high-quality deliverables on schedule and on budget.
• Ability to support and drive new business operations alone and as part of a bigger team.
• High energy, able to effectively operate in a fast-paced, growing and evolving environment.
• Supervisory skills, with ability to manage and cultivate junior staff and effectively collaborate with subcontractors.
• Demonstrated growth and experience in management roles.
• Project management experience, demonstrated ability to meet deadlines, prioritize and manage detailed budgets.
• Professional presence, performs with a sense of urgency and with a client service orientation.

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here. We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region.

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients.

Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people. Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry.