Account Management Director - Medical Communications in London

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed.

Real Chemistry is looking for an Account Manager to join our growing team! As an Account Manager, you will act as the key day-to-day client contact, managing relationships and taking responsibility for the delivery of several medium-sized projects. You will be responsible for managing the execution of parallel ongoing projects and take an active role in coaching your junior team and ensuring projects are delivered effectively alongside the account lead.

• Respond to client queries and share recommendations (following discussion with your account lead); manage client expectations on timelines, scope of project, etc.; take client briefs and clearly communicate to team members, implementing realistic project plans.
• Take responsibility for the day-to-day management of your account, including managing the processes of the account (including running regular internal team meetings), flow of work (review content developed by more junior team members), delegation of tasks (oversee status reports to ensure all team actions are complete) and the status of jobs across the account (not just your own).
• Ownership of and accountability for medium-sized client projects, ensuring that projects are delivered to highest possible standards within budget and agreed timeframes.
• Actively demonstrate an understanding of your clients’ needs (building an awareness of their strategy and brand) and preferences in your interactions and the delivery of work.
• Confidently develop written content (briefing documents, etc.) and gain experience reviewing junior team members’ work, ensuring content is accurate and developed to a high standard ahead of more senior review.
• Start to identify areas for growth (evolving existing programmes and/or additional tactics), proactively sharing new ideas with your team and client.
• Maintain an awareness of the professional development of more junior team members on your accounts, through regular catch ups and interactions.
• Develop your coaching, delegation and briefing skills, and lead by example; use these approaches to upskill, develop and inspire more junior team members.
• Develop a greater understanding of the account finances beyond your projects, proactively supporting your account lead with financial management including managing Salesforce opportunities, invoicing and forecasting.
• Manage the budget for projects that you own, feeding into your account lead as part of the broader programme finances; identify where project is going out of scope and alert your account lead with details of additional budget required.
• Participate in internal initiatives which contribute to the culture or development of the Medical Communications team, or Real Chemistry more broadly.
• Immerse yourself in the medical communications and pharma industries, and your client companies and therapy areas: engage with every opportunity to establish an awareness of developments, innovations and trends.

You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. Relevant degree in a scientific subject. Highly organised with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail. Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration. Ability to mentor junior staff and delegate accordingly in order to achieve project deadlines. Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable. Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget. Ability to develop project scopes and vendor contracts. Excellent business communication ability, including informal/formal presentation and writing skills. High energy, able to effectively operate in fast-paced, growing and evolving environment.

Real Chemistry is proud to be Great Place to Work certified; We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vision plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Our Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate.

We encourage motivated and qualified applicants to apply without regard to race, colour, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates.