Account Director, Publications & Med Affairs in London

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues.

What do we need?

We're looking for an enthusiastic and energetic Account Director to join our award-winning Real Chemistry team. Working across one of our growing global publications accounts as well as supporting across other medical affairs accounts, you will be responsible for excellence in delivery across the entire programme of work, providing strategic counsel to clients, autonomously leading a cross-functional internal team and proactively seeking opportunities to grow the account.

What will you do?

• Be the go-to for clients, managing relationships and setting their expectations
• Take accountability for the delivery of client work on one of our growing publications accounts, plus an additional medical affairs account
• Maintain knowledge of clients' business and external factors impacting it
• Confidently formulate objectives and strategies for new client work
• Identify areas for organic growth within existing accounts and confidently sell ideas
• Identify new business opportunities outside of existing accounts
• Support the ongoing new business process
• Promote clear and free-flowing communication lines between accounts, MW, PM, creative, strategists and any other business functions
• Provide coaching and mentoring to junior team members and manage their performance
• Line manage at least one accounts team member AA – SAM, providing day-to-day support and longer-term career development guidance
• Take responsibility for financial management of your client business and participate actively in the monthly financial process
• Develop accurate budgets for clients and track resource use against available budget throughout the month
• Accurately forecast and proactively alert senior leadership to any changes/potential slowing down of business
• Ensure the profitability of your accounts, addressing any problems such as over-service or scope creep

Who you are?

• Already working as an Account Director within a medical communications agency
• Extensive experience working on publications and medical affairs accounts
• Excellent business communication skills, including informal/formal presentation and writing skills
• Skilled in data communication and able to develop final documents and presentations
• Proven ability to develop solutions to client needs and problems
• Leadership skills, with experience and capability to lead and develop junior staff
• Proven ability to support and drive new business operations alone and as part of a bigger team

Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here. We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vision plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.

Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.