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For Companies At a Glance
- Tasks: Install, maintain, and troubleshoot cutting-edge automated equipment for customers.
- Company: Join a successful global business with a focus on innovation and customer service.
- Benefits: Competitive salary, company car, overtime pay, and great benefits.
- Why this job: Be the face of the company, solving problems and making customers happy.
- Qualifications: Experience in field service or mechanical/electrical maintenance required.
- Other info: Enjoy a dynamic role with independence and opportunities for growth.
The predicted salary is between 30000 - 35000 £ per year.
Location: Scotland – ideally Glasgow or Edinburgh
Hours: 40 per week (typically 7:00am – 3:30pm, Monday to Friday)
Salary: Circa £30,000-35,000 basic (doe) + company car + benefits + overtime
Are you a hands-on technician who loves solving problems, working with cutting-edge machinery and delivering great customer service? We’re looking for a Field Service Technician to join a highly successful global business within their UK Services Team, someone who takes pride in keeping complex equipment performing at its best. This role is ideal for a technically minded professional with strong mechanical and electrical aptitude, a passion for customer interaction and the ability to think on their feet. You’ll be the face of the organisation on-site, supporting our advanced mail opening and document scanning systems used across office and warehouse environments.
What You’ll Do- Installation & Setup: Install, configure and commission new automated equipment at customer sites. Test and verify full system functionality before handover. Train customers on safe use, maintenance and best practices.
- Maintenance & Troubleshooting: Perform preventive maintenance, troubleshooting and repairs on automation and document handling systems. Diagnose and resolve mechanical, electrical and software issues efficiently. Apply the latest service updates and technical bulletins.
- Customer Engagement: Build strong relationships with customers through clear communication and reliability. Provide regular progress updates and ensure customer satisfaction at every stage. Represent their service values professionally in every interaction.
- Reporting & Teamwork: Complete service reports, maintenance logs and expense submissions accurately and on time. Collaborate with technical support teams to resolve recurring or complex issues. Contribute feedback and insights to improve system performance and customer experience.
- Proven experience in field service, automation, or mechanical/electrical maintenance.
- Strong diagnostic and problem-solving skills with a keen eye for detail.
- Confident communicator with excellent interpersonal skills.
- Proficient in Windows and Microsoft Office (including Teams).
- Self-motivated and able to work independently.
- Physically capable of lifting and working in varied environments.
- Full, clean UK driving licence.
- Fast, effective service with minimal downtime for customers.
- Consistent achievement of response and repair targets.
- Positive customer feedback and high satisfaction levels.
- Accurate reporting and collaboration with support teams.
If you’re ready to take on a technically challenging and rewarding field role with plenty of independence and customer interaction we’d love to hear from you!
Field Service Technician employer: REAKT Recruitment Ltd
Contact Detail:
REAKT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to field service roles. Think about your past experiences and how they relate to the job. The more you rehearse, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in field service, automation, or mechanical/electrical maintenance. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your problem-solving abilities and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Field Service Technician role. Share specific examples of how you've tackled challenges in the past and how you can bring that expertise to our team.
Show Off Your Communication Skills: Since you'll be the face of our organisation on-site, it's crucial to demonstrate your communication skills in your application. Whether it's through your CV, cover letter, or any additional documents, make sure your writing is clear, professional, and engaging.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for.
How to prepare for a job interview at REAKT Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to automation and mechanical/electrical systems. Be ready to discuss specific examples of troubleshooting you've done in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Customer Skills
Since you'll be the face of the organisation, it's crucial to demonstrate your customer service abilities. Prepare examples of how you've built relationships with clients or resolved issues effectively. This will highlight your communication skills and reliability.
✨Be Ready for Practical Questions
Expect some scenario-based questions where you might need to diagnose a problem or explain how you'd approach a specific installation. Practising these types of questions can help you think on your feet and showcase your technical aptitude.
✨Bring Your A-Game with Teamwork
Collaboration is key in this role, so be prepared to discuss how you've worked with teams in the past. Share experiences where you contributed feedback or insights that improved performance, as this will demonstrate your ability to work well with others.
