Community Care/Support Worker - Tower Hamlets in London

Ready4Care Support Ltd is an adult and children home care and supported living service provider serving various locations. We provide compassionate care and support for people who cannot wholly look after themselves in line with their care and support needs as defined by and usually assessed by the Local Authority under the Care Act 2014.

Our care and support could involve both regulated activity under the heading of personal care as defined by the Health and Social Care Act 2008 and unregulated activity in the form of help with general household activities such as cleaning and tidying, shopping, escorting to engagements and appointments, companionship and respite “sitting” services.

Join Ready4Care, as a Community Care/Support Worker in the Tower Hamlets area and make a meaningful impact on people’s lives. We are a dedicated team committed to providing compassionate and personalised care services that enable individuals to live independently with dignity and comfort in their own homes. As part of our small, dynamic team, you will play a crucial role in supporting our clients by fostering a sense of belonging and community, while demonstrating empathy and commitment in your daily interactions. Our values of diversity, equity, and open communication guide our approach to care, ensuring that each client receives the support they deserve. If you are passionate about making a difference and are seeking an opportunity to grow within a supportive environment, we invite you to join us in delivering exceptional care services across London.

Tasks

• Under the direction of the Registered Manager, assist in the provision of a range of domiciliary services to children and adults within their own homes, day centre, school, college, and supported living that meets national Minimum Standards for Domiciliary Care.
• Manage the day-to-day service to service users, within locality, meeting policy objectives and statutory requirements.
• Assist service users with personal care tasks, such as washing, dressing, eating and toileting.
• Perform light housekeeping tasks, such as dusting, vacuuming and changing bed clothes.
• Assist in the safe lifting, transferring, repositioning and movement of service users.
• Accompany service users to medical appointments.
• Observe, monitor and record service users’ physical and emotional well-being, and promptly report any changes to senior staff.
• Encourage service users to participate in social and recreational activities.
• Motivate service users to be independent.

Main duties, responsibilities, and accountabilities:

• Work with other members of the administrative team to ensure high quality service provision.
• Maintain a good level of communication with all relevant parties involved in the provision of service users’ care.
• Provision of on-call service outside normal working hours and maintain a detailed log of all on-call activity.
• Be prepared to go out on care calls when required whether as part of a package or in an emergency.
• Contribute to the development of Home Care monitoring program based on risk assessment.
• Ensure that monitoring takes full account of concerns, complaints, compliments and feedback from service users and their representatives and from social work and reviewing staff.
• Liaise with Social Worker/Social Work Team about concerns relating to individual service users.
• Bring any concerns about service provision, including any possible breaches or abuse of service users, to the immediate attention of Registered Managers.
• Ensure that all statutory training requirements are met.
• Help line manager, Registered Manager and frontline staff to solve any problems, either on a one-to-one basis or in group.
• Keep up to date with developments regarding disability issues and national current legislation in training by reading relevant journals, going to meetings, and attending relevant seminars and exhibitions.
• Implement new ideas regarding effective day to day record keeping by staff and learners.
• Undertake the duties of a key worker by developing a professional relationship with an identified group of service users and their families performing the tasks expected of a link key worker.
• Consult key clients when organising and attending reviews and ensuring that the review recommendations are carried out by the service user, their family, and the whole staff team/other professionals.
• Assist with the assessment of the needs of individual service users in conjunction with project’s senior staff and assist with the planning of achievements and goals, based on the use of resources, both in the Centre and in the wider community.
• Attend meetings as required.
• Record information to enable the preparation of reports on service users for review, assessments etc.
• Establish individual service user’s person-centred plan, health action plan and personalisation development in conjunction with relevant people such as Advocacy & Development Officer/Training & Employment Officer/local authority/family/friends/health professionals etc.

Requirements

• Experience in caring for people who have learning disabilities, Autism, dementia or Alzheimer’s disease.
• Ability to communicate in more than one language.
• Professional certification such as Skills for Care, Care Certificate.
• Have working knowledge and experience of the client group (Autism, learning disabilities, Dementia).
• Have knowledge of working with mixed ability groups.
• Have knowledge of running and participating in sessions such as communication, practical activities, computing etc.
• Be able to support a group of service users out in the community.
• Direct experience of providing personal care, feeding.
• Undertake such other duties and training as may be reasonably required and which are consistent with the general level of responsibility of this job.

Person specification — essential criteria

• Honest
• Self-motivated
• Organised
• Caring
• Flexible in terms of availability, working hours, adaptability.
• Sensitive to the needs of others and to the needs of vulnerable people.
• An active team player but also able to work on own initiative.
• A good communicator.
• Able to follow care planning requirements and instructions.
• Complete Care Certificate within 3-6 month period.
• Enroll for QCF/RFQ level 2 after 1/2 year.

Person specification — desirable criteria

• Previous experience of care work.
• Own transport.
• Knowledge of local neighbourhoods.
• Knowledge of Autism, Learning Disabilities, Dementia, Neuro Developmental Disabilities etc.

Notes:

• All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment.
• All staff are expected to respect the requirements under the Data Protection Act 2018 and GDPR.
• All staff must ensure that they are aware of their responsibilities under the Health and Safety at Work, etc Act 1974.
• The duties described in this job description must be carried out in a manner which promotes equality of opportunity, dignity and due respect for all employees and service users and is consistent with the organisation’s Equal Opportunities Policy.
• The candidate must adhere to the Equality Act 2010.

Benefits

• Competitive salary, based on experience.
• Career progression supportive & nurturing work culture.
• Open accessible culture to fight against closed culture activities.
• Long term Training and Development Plan and support for CPD.

Join Ready4Care as a Community Care/Support Worker LBTH, and make a meaningful impact in people’s lives. Deliver personalised care, supporting independence at home. Apply today to be part of our compassionate team.