At a Glance
- Tasks: Provide technical advice and support to customers on plant and equipment hire.
- Company: Join a leading hire sector company serving commercial and domestic clients.
- Benefits: Competitive pay, hands-on experience, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic industry.
- Why this job: Be a key player in helping customers choose the right tools for their projects.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
The predicted salary is between 25000 - 30000 £ per year.
The hire sector for Plant, Tools and Equipment (PTE) offers a service to both commercial and domestic customers. It provides specialist plant, tools, machinery or equipment on short or long-term hire to carry out specific tasks across the construction and other sectors including mechanical, electrical, facilities management and civil engineering.
Predominately, customers are those from the commercial Construction and allied industries and the type of product hired could range from powered hand tools e.g. a Concrete Breaker to machinery such as Excavators & Loaders up to a tower crane with a qualified operator. The hire sector employers range from small local companies with fewer than 10 employees up to large national organisations. Some companies specialise in just one equipment type (such as cranes) and others offer a range of over 2000 products servicing all commercial sectors and domestic customers.
The Hire Controller is key to the success of their organisation and one of the main points of contact for the customers. They usually report to a Depot Manager who provides support and advice to the Controller on more difficult queries and also work as part of a team which typically includes a depot manager, supervisor(s), maintenance staff and delivery staff.
Hire Controllers have an in-depth technical product knowledge in terms of operation of the equipment, health, safety and environmental considerations and can advise customers on the right plant, tools or equipment for a job and how to use it. They understand the specific requirements of the sectors in which their customers operate e.g. construction site CPCS cards for crane operators. The role has a responsibility of being one of the main sources of technical advice and instruction for customers and the person responsible for ensuring stock is maintained to the required standard, helping to ensure that all legal, health, safety and environmental requirements are met. They are however supported by the Depot Manager in more complex enquiries and non-standard processes.
The Hire Controller (PTE) typical duties include:
- Providing technical information to commercial construction and domestic customers to help them select and use suitable equipment for the planned activities e.g. Health & Safety in operation, instructions for use, suitability for construction site and project, transportation requirements;
- Ensuring equipment for hire is compliant with Health & Safety requirements e.g. PAT testing, inspections and operational testing, plant operator site cards;
- Completing contract documentation at both on-hire and off-hire stages including all legal and health & safety documentation;
- Processing payments including calculating hire & rental charges (vary depending on domestic or commercial construction clients), damage charges, fraud prevention measures and insurance payments;
- Being a central point of information for colleagues in terms of stock control, maintenance, staffing (of driver-operated construction plant) and delivery/collection requirements;
- Handling commercial and domestic customer technical enquiries and complaints.
The role is suitable for people aged 18+. National minimum wage applies.
Hire controller in Whitchurch employer: Ready To Go Hire LTD
As a leading player in the hire sector for Plant, Tools and Equipment, our company prides itself on fostering a collaborative and supportive work environment where Hire Controllers are empowered to provide exceptional service to both commercial and domestic customers. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members are well-equipped with the technical knowledge needed to excel in their roles. Located in a vibrant area with access to a diverse range of projects, our employees enjoy a dynamic work culture that values safety, compliance, and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Hire controller in Whitchurch
✨Tip Number 1
Network like a pro! Reach out to people in the hire sector, attend industry events, and connect with potential employers on LinkedIn. The more people you know, the better your chances of landing that Hire Controller role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with hiring managers, make sure to highlight your technical knowledge about plant, tools, and equipment. They want someone who can provide solid advice to customers, so let them know you’re the right fit!
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just wait for the application process. Reach out directly to the company through our website, express your interest, and ask any questions you might have. It shows initiative and enthusiasm!
✨Tip Number 4
Prepare for the interview! Research common questions for Hire Controllers and think about how your experience aligns with the role. Practice your answers, focusing on your ability to handle customer queries and ensure compliance with health and safety standards.
We think you need these skills to ace Hire controller in Whitchurch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hire Controller role. Highlight any relevant experience in the hire sector, especially with plant, tools, and equipment. We want to see how your skills match what we’re looking for!
Show Off Your Technical Knowledge:Since the Hire Controller role requires in-depth technical product knowledge, don’t shy away from showcasing your understanding of health, safety, and environmental considerations. We love seeing candidates who can advise customers confidently!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate applications that are easy to read and get straight to the important bits!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Ready To Go Hire LTD
✨Know Your Equipment
Make sure you brush up on your technical knowledge about the equipment you'll be dealing with. Understand the differences between various tools and machinery, and be ready to discuss their applications in construction and other sectors. This will show that you're not just familiar with the hire process but also with the products themselves.
✨Understand Health & Safety Regulations
Since the role involves ensuring compliance with health and safety requirements, it's crucial to have a solid grasp of relevant regulations. Familiarise yourself with PAT testing, operational testing, and any specific site requirements like CPCS cards for crane operators. Being able to discuss these topics confidently will impress your interviewers.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face as a Hire Controller. Prepare examples of how you would handle technical enquiries or complaints. Demonstrating your problem-solving skills and customer service approach will highlight your suitability for the role.
✨Show Team Spirit
The Hire Controller works closely with a team, so be ready to talk about your experience collaborating with others. Share examples of how you've supported colleagues or contributed to a team project. This will help convey that you're a team player who can work well within the depot environment.
