At a Glance
- Tasks: Turn customer enquiries into bookings with excellent communication and a customer-first approach.
- Company: Ready Steady Store, a growing company focused on secure and affordable self-storage solutions.
- Benefits: Competitive salary, uncapped commission, health care plan, and 20+ days holiday.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a supportive team and make a real difference in customers' lives every day.
- Qualifications: Proven telesales experience and exceptional communication skills.
The predicted salary is between 25000 - 30000 £ per year.
At Ready Steady Store, we provide secure, affordable, and convenient self‑storage solutions for individuals and businesses.
Our goal is to make storage simple, whether customers are moving home, decluttering, storing business stock, or needing extra space for life’s changing needs.
We pride ourselves on delivering outstanding customer service, offering clean, modern facilities and a friendly, professional team that is always ready to help.
We believe that great service starts with great people, which is why we invest in our employees and create a positive, supportive working environment where everyone can thrive.
As a growing company, we are looking for motivated individuals who are passionate about helping customers and making a difference every day, whilst ensuring that correct processes are followed and maintained, but who will still enjoy having the autonomy to make decisions that really make a difference!
If you enjoy working in a fast‑paced environment, take pride in delivering excellent service, and want to be part of a team that values reliability, teamwork, and professionalism, we would love to hear from you!
What We’re Looking For
We’re looking for a confident, driven telesales professional who thrives on turning conversations into conversions.
Do you thrive in a fast‑paced, customer‑focused call centre environment where you can engage with customers and maximise your earning potential?
- A proven telesales experience, ideally gained in a high‑volume call centre environment
- Skilled in handling the full sales cycle – from the first customer interaction through to closing the sale
- Confident in securing business on the first call, demonstrating strong persuasion and closing abilities
- An exceptional communicator who can quickly build rapport, understand customer needs, and influence decisions
- Driven by results, motivated by targets, and able to perform under pressure
- Customer‑focused and professional, ensuring every call reflects our brand standards and commitment to service excellence
- Set up for success from home, with a quiet, dedicated workspace and a reliable internet connection
The Role
- Inbound and Outbound Reservations Agent
- Reporting to: Head of Sales & Customer Service
- 40 hours per week
- Working pattern: rolling 5 days a week over 7 days
- Office Based – Worsley
- All equipment provided
Job Description
As an Inbound & Reservations Agent, you’ll be the first point of contact for potential customers turning enquiries into confirmed bookings through excellent communication and a customer‑first approach.
You will
- Make outbound follow‑up calls to customers who’ve requested a quote through our website – all warm leads, no cold calling
- Handle inbound calls from customers seeking quotations or advice
- Build rapport quickly, identify customer needs, and provide tailored storage solutions
- Manage the full sales process, from enquiry to close, securing business on the first call where possible
- Achieve and exceed sales targets, with the opportunity to earn uncapped commission
- Work 5 days per week on a rolling 7‑day rota, which will include weekend shifts
- 20 days holiday entitlement plus bank holidays (rising by 1 day each completed year of service) capped at 25 days
- Extra day holiday for your birthday/personal day
- Annual Company Events Day
- Mental Health Care – 6 paid counselling sessions via our Healthshield EAP
- Health care plan via Healthshield including eye care, dental, physio etc
- Employee Discount on storage units
- Free on‑site parking
- Enhanced sick pay (t’s and c’s apply)
- Enhanced family policies – Maternity, Paternity
- Pension
- Discretionary bonus scheme
- Company events
- Cycle to work scheme
- Enhanced paternity leave
- Referral programme
- Sick pay
- Ability to commute/relocate
- Manchester M28 2QB: reliably commute or plan to relocate before starting work (required)
- #J-18808-Ljbffr
Reservations Agent employer: Ready Steady Store
Ready Steady Store is an exceptional employer that prioritises a customer-first approach while fostering a dynamic and supportive work culture. Located in Worsley, employees benefit from a collaborative environment that encourages personal growth and offers uncapped commission opportunities, making it an ideal place for those looking to thrive in their sales career.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ready Steady Store. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ready Steady Store before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ready Steady Store:Your cover letter is your chance to shine! Tell us why you want to work at Ready Steady Store specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ready Steady Store!
How to prepare for a job interview at Ready Steady Store
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
