We are currently seeking a Referrals Officer to join our dedicated team. This is a vital role, processing referrals for residents, maintaining accurate data and contributing to the smooth operation of our service. The postholder will come with or be able to develop a good understanding of risk assessment and management, enabling them to identify risk management concerns and share these with the Referral and Premises Manager at the earliest opportunity.
Key Responsibilities:
- Process referrals, ensuring all pre-arrival tasks are completed.
- Liaise with the Referral & Premises Manager regarding any concerns about the suitability of placements.
- Manage resident departures and complete end of placement assessments.
Prepare quarterly data reports and gather statistical information on our services. - Monitor and report on key performance indicators (KPIs) to ensure targets are met.
- Maintain accurate records using appropriate case management and local systems.
- Actively contribute to team meetings, practice development, training, and supervision.
- Work in line with all Elizabeth Fry Charity policies and procedures.
Essential Skills and Experience:
- Excellent verbal and written communication skills with strong attention to detail.
- Confidence using IT systems, particularly Microsoft Excel and Word.
- Effective time management and organisational skills.
- A commitment to the values and mission of the Charity.
6 Coley Avenue
Reading
RG1 6LQ
Location
Central Reading
Contact
Caroline Wharton (Referrals and Premises Manager)
Open for applications from
18 September 2026
Closing date for applications
21 October 2026
Scheduled interview date
29 October 2026
Will my application be acknowledged?
All applicants, successful or otherwise, can expect to receive a reply from us in due course
#J-18808-Ljbffr
Referrals Officer – closing date 21 October 2026 in Reading employer: Reading Voluntary Action
Join Citizens Advice Reading as an HR Manager and be part of a dedicated team making a real difference in the community. We offer a supportive work culture that values your expertise, with opportunities for professional growth and development in a meaningful role. Enjoy the flexibility of part-time hours while contributing to our mission of providing accessible advice and support to those in need.
