This is a varied and rewarding role supporting people through our Advice Centre, community outreach sessions and home visits. You’ll provide practical advice and guidance, particularly around welfare benefits, while helping clients access the wider support and services they need.
We’re looking for someone who has:
- At least two years’ experience in welfare benefits and advice work
- A strong understanding of the UK benefits system
- Excellent communication, organisational and IT skills
- A compassionate, respectful and non-judgemental approach
- The ability to work independently and as part of a team
- A full driving licence and access to their own vehicle
- Experience of community outreach, supporting vulnerable people, working in the voluntary sector & supervising volunteers would be an advantage.
Open for applications from
28 September 2026
Closing date for applications
28 October 2026
Will my application be acknowledged?
All applicants, successful or otherwise, can expect to receive a reply from us in due course
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Advice & Outreach Adviser – closing date 28 October 2026 in Reading employer: Reading Voluntary Action
Join Citizens Advice Reading as an HR Manager and be part of a dedicated team making a real difference in the community. We offer a supportive work culture that values your expertise, with opportunities for professional growth and development in a meaningful role. Enjoy the flexibility of part-time hours while contributing to our mission of providing accessible advice and support to those in need.
