Director of Membership Services

About Reading Students Union We are a dynamic, student-focused organisation dedicated to empowering students and enhancing their university experience. Our vision is to be a place for everyone, we inspire and empower students to change the world. Check out our exciting new strategy on LinkedIn! The Role: Director of Membership Services Are you ready to make a big impact? We re looking for an energetic, strategic leader to steer our Membership Engagement Directorate through an exciting period of organisational change. This is your chance to shape student life, lead passionate teams, and ensure our student-facing services and systems for student democracy are sector leading. What You ll Do Strategic Leadership Impact Set the Direction: Provide clear strategic and operational guidance to managers and teams, aligning priorities with organisational goals Drive Collaboration: Foster a culture of teamwork across departments and with elected officers to deliver joined-up services Champion Innovation: Identify opportunities to enhance student engagement through data driven creative campaigns, digital platforms, and inclusive activities Measure Success: Monitor performance, track KPIs, and report on progress to ensure continuous improvement Influence Outcomes: Represent the Membership Engagement Directorate in key meetings, shaping decisions that affect thousands of students Build strategic partnerships: Work with the University and external stakeholders to enhance student experience. Raise our profile externally to promote our good work Drive membership engagement: Oversee sector leading activities that meet the evolving needs of students People Lead and develop a high-performing team, fostering growth, accountability, and innovation Offer practical support for Sabbatical Officers, acting as their key point of contact to help them succeed in their roles, particularly as political leaders Project Delivery Drive equality, inclusivity, relevance, and engagement by overseeing campaigns, projects and events Compliance Risk Management Operate within charity law, regulatory requirements, and organisational policies Safeguard Governance Standards and uphold principles of good governance, transparency, and accountability Ensure teams operate safely and within SOPs Oversee compliance for activities, societies, communications, and elections Act as escalation point for safeguarding or risk concerns Monitor systems for governance and student democracy and drive student engagement About You Essential Senior management experience A true innovator and challenger of the status quo Strong leadership and people management skills Passionate about using data to drive transformation and innovation Has significant experience of governance, democracy, free speech and student representation Can create high quality strategic and operational plans and lead teams to implement Budget management experience Expert decision maker Strong commitment to equality, diversity, and inclusion Experience in a charity, education, or student-focused environment Expert stakeholder management skills and ability to communicate effectively at all levels with diverse audiences Desirable SU sector experience Why Join Us? Inclusive and supportive team culture Flexible working options 35 days annual leave including Christmas and Easter closure days Professional development opportunities Unique working environment in the heart of a vibrant Student s Union, set on a stunning, green campus. Ready to make an impact? Apply today and help us bring our ambitious data strategy to life and transform student life! Committed to equality, celebrating diversity, and embedding sustainability building an inclusive workplace and a brighter future for all.