Choice Based Lettings Administrator
Company: Reading Borough Council
Salary: £23,256 to £25,636 a year
Hours: Part-time
Location: Reading, RG1 2LU
Working pattern: On-site
Job type: Permanent
Posting date: 28 Oct 2026
Closing date: 15 Nov 2026
Summary
We’re looking for a proactive and customer-focused administrator to join our Housing Needs team. As a Choice Based Lettings Administrator, you’ll play a key role in delivering a fair, efficient and accessible allocations service, helping residents navigate housing options during what can often be a challenging time.
This is a varied and fast-paced role where you’ll work with a wide range of customers, partners and internal teams to ensure applications are processed accurately and support is provided in a clear and compassionate way.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
What you’ll be doing:
Supporting the delivery of an effective Choice Based Lettings and Housing Allocations service
Providing advice to customers on housing options, including the housing register, Home choice, low-cost home ownership and mutual exchange schemes
Managing enquiries via phone, email and face-to-face, ensuring excellent customer service at all times
Processing applications, verifying information and maintaining accurate case records across multiple systems
Assisting customers who may need additional support to access the lettings scheme, ensuring equality of access
Liaising with internal departments and external agencies to gather and share information
Supporting administrative processes such as re-registrations, eligibility checks and maintaining statistics/reporting data
Contributing to fraud awareness and ensuring compliance with policies and legislation
Our vision:
You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with everyday, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Values and behaviours:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
- Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Modern working environment at the Civic Offices in the heart of Reading
- Local Government Pension Scheme (LGPS)
- Life Assurance - three times your annual salary (for members of the LGPS)
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
- Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
About the role
You’ll be an organised and empathetic individual who thrives in a busy environment and enjoys helping people. You’ll be confident communicating with a diverse range of customers and able to handle sensitive situations professionally.
We’re looking for someone who has:
Experience working in a busy, customer-focused administrative or office environment
Strong communication skills, both written and verbal, with the ability to explain information clearly
The ability to manage competing priorities and work to deadlines in a fast-paced setting
Good IT skills, including experience of databases, spreadsheets and general office systems
Excellent attention to detail and organisational skills
Confidence dealing with challenging or vulnerable customers in a calm and supportive way
A collaborative approach, with the ability to work effectively as part of a team and with external partners
Proud member of the Disability Confident employer scheme
Essential requirements
We consider the following essential requirements for this role:
Full-time or part-time availability
Strong written and verbal communication skills
Experience in a similar role or in a customer service environment
Knowledge of relevant housing legislation and regulations
Proficiency in relevant IT systems and databases
Good attention to detail and accuracy
Knowledge of location-based services and software
Knowledge of local authorities and statutory regulations
Knowledge of GIS and mapping software
Closing Date
Sunday 15th November 2026
Interview Date
To be confirmed
Interview Process
To be confirmed
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Choice Based Lettings Administrator in Tipton employer: Reading Borough Council
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