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For Companies At a Glance
- Tasks: Engage with tenants, run workshops, and gather community feedback for housing improvements.
- Company: Join Reading Borough Council, a diverse and inclusive employer committed to community impact.
- Benefits: Enjoy flexible working, generous holidays, and a supportive environment for career growth.
- Why this job: Make a real difference in your community while developing valuable skills and connections.
- Qualifications: Experience in customer service and community engagement is preferred; strong communication skills are essential.
- Other info: This role offers a chance to influence local policies and empower diverse communities.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
Are you passionate about making a real difference in your community, building strong relationships, and ensuring that every tenants voice is heard? We believe our tenants should have a genuine say in how their homes and communities are managed. Were looking for a motivated, approachable and people-focused Tenant Engagement Officer to work directly with Reading Borough Council tenants and leaseholders, empowering them to influence decisions, shape services, and create positive changes that benefit neighbourhoods across Reading.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About The Role
This is a role for someone who thrives on variety and connection. One day you might be running a workshop to help tenants develop the skills and confidence to take part in service improvement projects; the next, you could be visiting community groups to listen to local concerns and spark fresh ideas for change.
Youll act as a bridge between tenants and the Housing & Communities Service, making sure tenants are not only informed about whats happening but have the tools, platforms, and opportunities to actively shape those decisions. Youll be at the heart of creating a culture where tenant voices are valued, where feedback genuinely influences policy, and where communities feel empowered to work together for lasting impact
Key Responsibilities
In this varied and rewarding role, you will:
- Recruit, support and empower tenants and leaseholders to get involved in developing and improving our housing services.
- Develop innovative ways to consult and engage with tenants, ensuring we reach diverse communities.
- Support tenant panels, scrutiny groups and community projects, helping to embed a culture of tenant-led service improvement.
- Work with colleagues, councillors, and partner organisations to promote best practice in tenant involvement.
- Produce engaging communications and use social media to publicise opportunities and share successes.
About You
Youll have experience in a customer-focused environment, ideally working with tenant or community groups, and a good understanding of housing legislation and national standards. Youll be a strong communicator, skilled at building relationships, presenting information clearly, and encouraging people to take part. Organised and proactive, youll be comfortable running projects, keeping accurate records, and meeting deadlines.
Youll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, youll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Benefits
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team – work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency – show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious – be demanding of our own performance striving to be even better and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading – maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
Our Offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and youll get a great feel for that working in our friendly and collaborative environment.
A Competitive Salary Alongside a Range Of Benefits Including
- Generous holiday entitlement – 25 days holiday each year plus bank holidays – rising to 33 days after 10 years\’ service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Local Government Pension Scheme (LGPS)
- Life Assurance – three times your annual salary (for members of the LGPS)
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
- Season Ticket Loan – a loan to help with the cost of your rail or bus journey, to and from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
To arrange a confidential discussion on this position please contact Jordan Hatswell Housing Policy & Quality Assurance Manager at more information.
Closing Date: Sunday 31st August 2025
Interview Date: TBC
Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
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Tenant Engagement Officer employer: Reading Borough Council
Contact Detail:
Reading Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Engagement Officer
✨Tip Number 1
Network with local community groups and tenant associations in Reading. Attend their meetings or events to understand their concerns and needs, which will help you connect better with tenants when you apply.
✨Tip Number 2
Familiarise yourself with the latest housing legislation and national standards. This knowledge will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 3
Showcase your communication skills by engaging with tenants on social media platforms. Share relevant content and start conversations to build rapport and demonstrate your proactive approach.
✨Tip Number 4
Prepare examples of how you've successfully engaged with diverse communities in the past. Highlighting these experiences will show your ability to empower tenants and foster a culture of involvement.
We think you need these skills to ace Tenant Engagement Officer
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Tenant Engagement Officer position. Tailor your application to highlight how your skills and experiences align with the job description.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in customer-focused roles, particularly those involving tenant or community engagement. Use specific examples to demonstrate your ability to build relationships and communicate effectively.
Highlight Your Skills: Make sure to mention key skills that are relevant to the role, such as project management, communication, and organisational skills. Provide examples of how you've successfully used these skills in past roles to engage with communities or improve services.
Craft a Compelling Cover Letter: Your cover letter should not only express your enthusiasm for the role but also explain why you are a great fit for the team. Discuss your passion for community engagement and how you can contribute to making a positive impact in Reading.
How to prepare for a job interview at Reading Borough Council
✨Show Your Passion for Community Engagement
Make sure to express your genuine enthusiasm for working with tenants and communities. Share any relevant experiences where you've successfully engaged with community groups or improved services based on tenant feedback.
✨Demonstrate Strong Communication Skills
Prepare to showcase your ability to communicate clearly and effectively. You might be asked to present ideas or solutions, so practice articulating your thoughts in a concise manner that resonates with diverse audiences.
✨Highlight Your Organisational Skills
Since the role involves running projects and keeping accurate records, be ready to discuss how you manage your time and tasks. Provide examples of how you've successfully organised events or initiatives in the past.
✨Be Ready to Discuss Housing Legislation
Familiarise yourself with relevant housing legislation and national standards. Being knowledgeable about these topics will demonstrate your commitment to the role and your understanding of the framework within which you'll be working.
