At a Glance
- Tasks: Administer and process Building Control applications while ensuring excellent customer service.
- Company: Join a supportive team in a collaborative environment focused on innovation.
- Benefits: Generous holiday, flexible working, life assurance, and a nursery on-site.
- Other info: Enjoy a modern workplace with great career growth opportunities.
- Why this job: Make a real impact by improving services and enhancing customer satisfaction.
- Qualifications: Strong organisational skills and experience in business support; leadership experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
Are you an experienced business support professional with strong organisational skills and a passion for delivering excellent customer service? Do you thrive in a fast-paced environment where accuracy, teamwork and problem-solving are essential?
About The Role
You will be responsible for the administration and processing of Building Control applications and enquiries. You’ll work closely with Building Control officers, customers, solicitors and other internal teams to ensure applications, records and enquiries are managed accurately and efficiently while helping drive service improvements and maintaining high customer service standards.
Key responsibilities include:
- Monitoring customer satisfaction and supporting service delivery improvements
- Managing complex administrative processes relating to Building Control applications, dangerous structures and demolition records
- Responding to solicitor and property history requests
- Maintaining accurate records and monitoring information
- Supporting continuous improvement across the service
About You
We’re looking for someone who has:
- Strong organisational and time management skills with the ability to prioritise competing demands
- Experience leading or supervising staff and motivating a team
- Excellent communication and customer service skills
- Confidence working with databases, records management systems and digital processes
- The ability to identify opportunities for service improvement and implement positive change
- Technical training or a Building Control qualification (desirable)
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.
- Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years and 33 days after 10 years’ service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Modern working environment at the Civic Offices in the heart of Reading
- Life Assurance - three times your annual salary (for members of the LGPS)
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
- Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
Senior Building Control Business Support Officer employer: Reading Borough Council
Join a dynamic team as a Senior Building Control Business Support Officer in the heart of Reading, where your organisational skills and customer service passion will thrive. We offer a supportive work culture that encourages innovation and personal growth, alongside generous benefits such as flexible working arrangements, extensive holiday entitlement, and an on-site nursery. Experience a fulfilling career with opportunities to make a real impact in a collaborative environment focused on service improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Building Control Business Support Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the building control sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to business support roles. Think about how your organisational skills and customer service experience can shine through in your answers. Practice makes perfect!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've tackled challenges in previous roles, especially those that required teamwork and accuracy. This will demonstrate your fit for the fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Building Control Business Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in business support and customer service. We want to see how your skills align with the role of Senior Building Control Business Support Officer!
Showcase Your Organisational Skills:Since strong organisational skills are key for this role, give examples of how you've managed complex administrative processes in the past. We love seeing real-life scenarios that demonstrate your abilities!
Highlight Teamwork and Communication:This position involves working closely with various teams, so don’t forget to mention your teamwork and communication skills. Share instances where you’ve collaborated effectively to drive service improvements.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Reading Borough Council
✨Know Your Stuff
Make sure you understand the ins and outs of building control processes. Brush up on relevant legislation and best practices, as well as the specific responsibilities outlined in the job description. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed complex administrative tasks or led a team. Highlight how you prioritised competing demands and maintained accuracy under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Customer Service is Key
Be ready to discuss how you've delivered excellent customer service in previous roles. Think of specific instances where you improved customer satisfaction or resolved issues effectively. This aligns perfectly with the role's focus on maintaining high customer service standards.
✨Embrace Continuous Improvement
Come prepared with ideas on how you could contribute to service improvements within the team. Whether it's through technology, processes, or team dynamics, showing that you can identify opportunities for positive change will set you apart as a proactive candidate.
