At a Glance
- Tasks: Support the Public Protection Team with administrative tasks and customer enquiries.
- Company: Reading Borough Council, committed to diversity and inclusion.
- Benefits: Generous holiday, flexible working, life assurance, and season ticket loans.
- Other info: Hybrid working options available for a balanced lifestyle.
- Why this job: Join a dynamic team making a real difference in your community.
- Qualifications: Experience in business support, excellent communication, and Microsoft Office skills.
The predicted salary is between 24000 - 28000 £ per year.
We’re looking for a proactive Business Support Officer to join our busy Public Protection Team. This role is perfect for someone who enjoys variety, is great with people, and takes pride in delivering outstanding administrative support. We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. We support hybrid working, it’s important to us that working arrangements are designed to enable our employees to excel and within this role you’ll have the opportunity to work in a way that suits your lifestyle.
About the role
You will be part of a team that supports key regulatory functions such as Licensing, Trading Standards, Environmental Protection, Private Sector Housing, Food & Safety and the Berkshire Coroners Service. Ideally, we are looking for someone with Salesforce/Arcus experience, along with processing knowledge of HMO, Premises, Vehicle, Driver and Operator licences.
Responsibilities
- Responding to customer enquiries
- Entering, maintaining and reporting data using various systems
- Monitoring team mailboxes, processing enquiries and flagging urgent cases
- Assessing applications for compliance documentation
- Liaising with external agencies including police and fire services
- Providing general administrative and team support
We’re seeking a confident and highly organised individual with excellent communication and customer service skills. You’ll be comfortable working in a busy environment, managing multiple tasks with excellent accuracy and attention to detail. A strong working knowledge of Microsoft Office applications such as Word and Excel is essential, as is the ability to learn new systems quickly. You should enjoy being part of a team while also being able to work independently and use your initiative when needed. You will have experience in a business support or administrative role, preferably within a customer-facing or public sector environment. You’ll be flexible, approachable and proactive - ready to support colleagues at all levels and contribute to the smooth running of our Public Protection services.
If you’re someone who takes pride in getting things done well and is always looking for ways to improve service delivery, we’d love to hear from you. You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success.
Our values and behaviours guide how we will achieve this:
- Work Together as one team – champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading
- Drive Efficiency – create an environment in which resources are used efficiently and employees’ skills are developed and used effectively
- Be Ambitious – aspire to deliver excellence and inspire and support others to reach their potential
- Make a Difference to Reading – inspire a culture in which the customer is the focus and where change is welcomed as an opportunity
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment. A competitive salary alongside a range of benefits including:
- Generous holiday entitlement – 25 days holiday each year plus bank holidays – rising to 30 days after 5 years and 33 days after 10 years' service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Life Assurance – three times your annual salary (for members of the LGPS)
- Season Ticket Loan – a loan to help with the cost of your rail or bus journey, to and from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
Public Protection Admin Officer (Hybrid) in Reading employer: Reading Borough Council
Reading Borough Council is an exceptional employer that prioritises diversity and inclusion, creating a supportive environment for all employees. With a commitment to hybrid working, generous holiday entitlements, and opportunities for professional growth, you will thrive in a collaborative team dedicated to making Reading a vibrant place to live and work. Join us to make a meaningful impact while enjoying a range of benefits designed to enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Public Protection Admin Officer (Hybrid) in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the Public Protection field on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the Reading Borough Council and its values. Show us how your skills align with their mission to make Reading a better place. We love candidates who are genuinely interested!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various agencies, being clear and confident in your conversations will set you apart. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Public Protection Admin Officer (Hybrid) in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the job description. We want to see how you can bring your unique experience to our Public Protection Team!
Show Off Your Skills:Don’t forget to mention your experience with Salesforce/Arcus and any relevant administrative roles. We love seeing candidates who can demonstrate their ability to manage multiple tasks with accuracy and attention to detail.
Be Personable:Since this role involves a lot of communication, let your personality shine through! Use your cover letter to show us how you connect with people and provide excellent customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Reading Borough Council
✨Know Your Stuff
Make sure you’re familiar with the key regulatory functions mentioned in the job description, like Licensing and Trading Standards. Brush up on any relevant legislation or processes, especially if you have experience with Salesforce or Arcus.
✨Show Off Your People Skills
Since this role involves liaising with external agencies and responding to customer enquiries, be ready to demonstrate your excellent communication skills. Think of examples where you've successfully handled customer interactions or worked as part of a team.
✨Be Organised and Proactive
The job requires managing multiple tasks with accuracy, so prepare to discuss how you stay organised. Share specific strategies you use to prioritise tasks and ensure nothing slips through the cracks, especially in a busy environment.
✨Embrace the Hybrid Work Culture
Since the role supports hybrid working, be prepared to talk about how you manage your time and productivity when working remotely. Highlight any previous experience you have with remote work and how you maintain communication with your team.
