At a Glance
- Tasks: Support residents with energy efficiency and reduce their energy costs.
- Company: Join Reading Borough Council, a diverse and inclusive employer.
- Benefits: Generous holiday, flexible working, life assurance, and career development opportunities.
- Other info: Collaborative team environment with a focus on innovation and personal growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
We're looking for a compassionate and motivated Energy Support Officer to join our Community Partnerships Service.
This rewarding role is at the heart of supporting residents experiencing high energy costs and housing-related challenges.
You'll work directly with households across the borough, providing practical advice, guidance and support to help residents improve energy efficiency, reduce energy bills and access the assistance available to them.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success.
Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About the role
In this varied role, you will
- Carry out energy efficiency assessments and identify opportunities to improve household energy performance.
- Provide advice and guidance to residents on energy conservation, reducing energy costs and improving affordability.
- Support residents experiencing fuel poverty and help them access relevant schemes, initiatives and services.
- Liaise with energy suppliers on behalf of customers where additional support is required.
- Undertake home visits and follow-up appointments across the borough.
- Carry out damp and mould assessments within council homes and provide practical advice to tenants.
- Maintain accurate case records and performance information in line with GDPR requirements.
- Promote the service through community events, campaigns, publications and outreach activities.
- Work with colleagues and partner organisations to ensure residents receive the right support at the right time.
About you
We're looking for someone who combines excellent customer service skills with a passion for supporting local communities.
You will have
- Experience of delivering projects, initiatives or advice services.
- Experience working directly with members of the public and providing advice and support.
- Knowledge of domestic energy efficiency, fuel poverty or related areas, or the ability to quickly develop your expertise.
- Strong communication and interpersonal skills, with the ability to build rapport with a wide range of people.
- The ability to manage a varied caseload and work independently.
- Excellent organisational and record-keeping skills.
- Good IT skills, including Microsoft Office applications and database systems.
- A commitment to delivering high-quality customer service and supporting vulnerable residents.
You'll be part of a team that relies on each individual to play their part to the best of their ability.
As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.
Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success.
Our values and behaviours guide how we will achieve this
Work Together as one team
Work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do.
Drive Efficiency
Show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency.
Take responsibility for our own learning and development and for reaching our potential.
Be Ambitious
Be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way.
Make a Difference to Reading
Maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed.
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across.
Innovation and ambition are strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment.
- Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years’ service and 33 days after 10 years' service, with the option to buy additional leave.
- A wide range of flexible working opportunities.
- Modern working environment at the Civic Offices in the heart of Reading.
- Life Assurance - three times your annual salary (for members of the LGPS).
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted.
- Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work.
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax.
- #J-18808-Ljbffr
Energy Support Officer in Reading employer: Reading Borough Council
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