The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
What you'll be doing:
- Supporting the delivery of an effective Choice Based Lettings and Housing Allocations service
- Providing advice to customers on housing options, including the housing register, Home choice, low-cost home ownership and mutual exchange schemes
- Managing enquiries via phone, email and face-to-face, ensuring excellent customer service at all times
- Processing applications, verifying information and maintaining accurate case records across multiple systems
- Assisting customers who may need additional support to access the lettings scheme, ensuring equality of access
- Liaising with internal departments and external agencies to gather and share information
- Supporting administrative processes such as re-registrations, eligibility checks and maintaining statistics/reporting data
- Contributing to fraud awareness and ensuring compliance with policies and legislation
About the role
You'll be an organised and empathetic individual who thrives in a busy environment and enjoys helping people. You'll be confident communicating with a diverse range of customers and able to handle sensitive situations professionally.
We're looking for someone who has:
- Experience working in a busy, customer-focused administrative or office environment
- Strong communication skills, both written and verbal, with the ability to explain information clearly
- The ability to manage competing priorities and work to deadlines in a fast-paced setting
- Good IT skills, including experience of databases, spreadsheets and general office systems
- Excellent attention to detail and organisational skills
- Confidence dealing with challenging or vulnerable customers in a calm and supportive way
- A collaborative approach, with the ability to work effectively as part of a team and with external partners
You'll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
- Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 30 days after 5 years' service and 33 days after 10 years' service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Modern working environment at the Civic Offices in the heart of Reading
- Life Assurance - three times your annual salary (for members of the LGPS)
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
- Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
Closing Date: Sunday 15th November 2026
Interview Date: To be confirmed
Interview Process: To be confirmed
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Choice Based Lettings Administrator in Reading employer: Reading Borough Council
Reading Borough Council offers a supportive and collaborative work environment for the Finance Officer role at Addington School, where you will play a vital part in managing the school's financial resources. With a strong focus on employee development, you will have access to training opportunities and career progression within the council, all while contributing to the educational success of the community in Woodley, Reading.
