The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Contractual hours 37
Basis Full time
Region Fixed-Term / Full-Time
Job category/type Administration / Clerical, Adult Services, Housing
We’relooking for a proactive and customer-focused administrator to join our Housing Needs team. As a Choice Based Lettings Administrator,you’llplay a key role in delivering a fair, efficient and accessible allocations service, helping residents navigate housing options during what can often be a challenging time.
This is a varied and fast-paced role whereyou’llwork with a wide range of customers,partnersand internal teams to ensure applications are processed accurately and support is provided in a clear and compassionate way.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
Whatyou’llbe doing:
- Supporting the delivery of an effective Choice Based Lettings and Housing Allocations service
- Providing advice to customers on housing options, including the housing register,Homechoice, low-cost home ownership and mutual exchange schemes
- Managing enquiries via phone, email and face-to-face,ensuring excellent customer service at all times
- Processing applications, verifyinginformationandmaintainingaccuratecase records across multiple systems
- Assistingcustomers who may needadditionalsupport to access the lettings scheme, ensuring equality of access
- Liaising with internal departments and external agencies to gather and share information
- Supporting administrative processes such as re-registrations, eligibilitychecksand maintaining statistics/reporting data
- Contributing to fraud awareness and ensuring compliance with policies and legislation
About the role
You’llbe an organised and empathetic individual who thrives in a busy environment and enjoys helping people.You’llbe confident communicating with a diverse range of customers and able to handle sensitive situations professionally.
We’relooking for someone who has:
- Experience working in a busy, customer-focused administrative or office environment
- Strong communicationskills, both written and verbal, with the ability to explain information clearly
- The ability to manage competing priorities and work to deadlines in a fast-paced setting
- Good IT skills, including experience of databases,spreadsheetsand general office systems
- Excellent attention to detail and organisational skills
- Confidence dealing with challenging or vulnerable customers in a calm and supportive way
- A collaborative approach, with the ability to work effectively as part of a team and with external partners
You’llbe part of a team that relies oneach individualto play their part to the best of their ability. As well as the colleagues that you work closely with every day,you’llalso be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential asa great placeto live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
Work Together as one team - work collaboratively, with each other and with our partners, anddemonstratethe Team Reading values in everything we do
Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential
Be Ambitious - be demanding of our own performance – striving to be even better – and be prepared to engage with and challenge leaders in a constructive and positive way
Make a Difference to Reading - maintainthe highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambitionisstrongly encouraged, andyou’llget a great feel for that working in our friendly and collaborative environment.
A competitive salary alongside a range of benefits including:
- Generous holidayentitlement -25days holiday each year plus bank holidays - rising to30 days after 5 years’ service and33days after 10 years' service, with theoptionto buyadditionalleave
- A wide range of flexible working opportunities
- Modern working environment at the Civic Offices in the heart of Reading
- Life Assurance - three times your annual salary (for members of the LGPS)
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
- Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance,servicingand road tax
To arrange a confidential discussionon this position please contact Leah.McDonagh@reading.gov.uk Closing Date: Sunday 21st June 2026
Interview Date: To be confirmed Interview Process: To be confirmed
