At a Glance
- Tasks: Support key regulatory functions and deliver outstanding administrative support.
- Company: Join Reading Borough Council, a diverse and inclusive employer.
- Benefits: Generous holiday, flexible working, life assurance, and season ticket loans.
- Other info: Enjoy a collaborative environment with opportunities for innovation and growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in business support, excellent communication, and Microsoft Office skills.
The predicted salary is between 24000 - 28000 £ per year.
We’re looking for a proactive Business Support Officer to join our busy Public Protection Team. This role is perfect for someone who enjoys variety, is great with people, and takes pride in delivering outstanding administrative support. We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities. We support hybrid working; it’s important to us that working arrangements are designed to enable our employees to excel and within this role you’ll have the opportunity to work in a way that suits your lifestyle.
About the role
You will be part of a team that supports key regulatory functions such as Licensing, Trading Standards, Environmental Protection, Private Sector Housing, Food & Safety and the Berkshire Coroners Service. Ideally, we are looking for someone with Salesforce/Arcus experience, along with processing knowledge of HMO, Premises, Vehicle, Driver and Operator licences.
Responsibilities
- Responding to customer enquiries
- Entering, maintaining and reporting data using various systems
- Monitoring team mailboxes, processing enquiries and flagging urgent cases
- Assessing applications for compliance documentation
- Liaising with external agencies including police and fire services
- Providing general administrative and team support
We’re seeking a confident and highly organised individual with excellent communication and customer service skills. You’ll be comfortable working in a busy environment, managing multiple tasks with excellent accuracy and attention to detail. A strong working knowledge of Microsoft Office applications such as Word and Excel is essential, as is the ability to learn new systems quickly. You should enjoy being part of a team while also being able to work independently and use your initiative when needed. You will have experience in a business support or administrative role, preferably within a customer-facing or public sector environment. You’ll be flexible, approachable and proactive - ready to support colleagues at all levels and contribute to the smooth running of our Public Protection services.
If you’re someone who takes pride in getting things done well and is always looking for ways to improve service delivery, we’d love to hear from you. You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success.
Our values and behaviours guide how we will achieve this:
- Work Together as one team – champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading
- Drive Efficiency – create an environment in which resources are used efficiently and employees’ skills are developed and used effectively
- Be Ambitious – aspire to deliver excellence and inspire and support others to reach their potential
- Make a Difference to Reading – inspire a culture in which the customer is the focus and where change is welcomed as an opportunity
Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment. A competitive salary alongside a range of benefits including:
- Generous holiday entitlement – 25 days holiday each year plus bank holidays – rising to 30 days after 5 years and 33 days after 10 years' service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Life Assurance – three times your annual salary (for members of the LGPS)
- Season Ticket Loan – a loan to help with the cost of your rail or bus journey, to and from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax
Business Support Officer - Public Protection in Reading employer: Reading Borough Council
Reading Borough Council is an excellent employer that prioritises diversity and inclusion, offering a supportive environment for employees to thrive. With flexible working arrangements, generous holiday entitlements, and a commitment to employee development, you will find ample opportunities to grow your career while making a meaningful impact in the community. Join a collaborative team dedicated to enhancing the quality of life in Reading, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer - Public Protection in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the Public Protection sector on LinkedIn or at local events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the Reading Borough Council's values and recent projects. Show us you’re not just a fit for the role, but also for our team culture!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various agencies, being articulate and confident will set you apart. Role-play with a friend if you can!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Business Support Officer - Public Protection in Reading
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Business Support Officer role. Highlight your relevant experience, especially with Salesforce/Arcus and any customer-facing roles. This shows us that you understand what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-organised information that gets straight to the heart of your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Reading Borough Council
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Business Support Officer in Public Protection. Brush up on your knowledge of licensing, environmental protection, and any relevant systems like Salesforce or Arcus. This will show that you’re proactive and ready to hit the ground running.
✨Show Off Your People Skills
Since this role involves liaising with external agencies and responding to customer enquiries, be prepared to demonstrate your excellent communication and customer service skills. Think of examples from your past experiences where you’ve successfully managed customer interactions or resolved issues.
✨Be Organised and Detail-Oriented
The job requires managing multiple tasks with accuracy, so come prepared with examples that showcase your organisational skills. You might want to mention how you prioritise tasks or ensure attention to detail in your work, especially when dealing with compliance documentation.
✨Embrace the Team Spirit
This role is all about teamwork, so be ready to discuss how you contribute to a collaborative environment. Share instances where you’ve worked well within a team, supported colleagues, or taken the initiative to improve processes. It’s all about showing that you can make a difference in the team!
