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- Tasks: Welcome guests and serve food and drinks at The Hexagon Theatre.
- Company: Join a friendly team in a vibrant theatre environment.
- Benefits: Flexible shifts, training provided, and a fun work atmosphere.
- Other info: Great opportunity for social interaction and teamwork.
- Why this job: Be part of creating memorable experiences for audiences at live events.
- Qualifications: No experience needed; just bring your passion for hospitality!
Overview
Do you have a passion for great customer service and a flair for hospitality? Join our friendly team at The Hexagon and help create memorable experiences for our audiences. As a Casual Hospitality Assistant, you’ll welcome guests to our bars, cafés, and merchandise counters, serving a range of food, drinks, and snacks with speed and a smile. Whether it’s pouring the perfect pint, preparing hot drinks, or stocking up before the curtain rises, you’ll play a vital role in keeping our busy venue running smoothly.
We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
About The Role
The Hexagon Theatre hosts busy events that attract a diverse range of audience members who enjoy excellent customer service, as well as food and drinks delivered by a team of dedicated and enthusiastic professionals.
We are looking to add a few new members to our friendly and supportive team and would welcome anyone from a hospitality background, with a passion for theatre, or hosting audiences at live events.
To find out more about The Hexagon please visit: https://whatsonreading.com
As a Member Of The Hospitality Team, You Will
- Welcome customers to the venue ensuring all their queries are answered
- Prepare and serve food and drinks orders from one of the many Bars and Coffee Bars as well as facilitate the delivery of pre-ordered drinks to event customers
- Help to serve food and drinks at backstage and at pre or post show receptions
- Need to be comfortable working in an environment that serves and sells alcohol
- Prepare hospitality areas and keeping them clean, tidy, and well-stocked
- Handle cash and card payments using our touchscreen till system (full training provided)
What Were Looking For
- Experience in bar or catering work (preferred, but not essential – full training given).
- A friendly, confident approach when dealing with the public.
- The ability to work quickly under pressure in a busy environment.
- Flexibility to work some days, evenings, weekends, and Bank Holidays.
- Minimum age 18 to work on the bars (16+ for coffee bars/merchandise).
The job requires an understanding of the principles of food safety, licensing law, good hygiene, and involves cash and manual handling as well as providing high standards of customer service.
About You
You must be available to take up the position immediately and commit to working evenings and weekends as and when the theatre programme requires.
A rota system offers shifts when there are events, and you must tell us in advance of any shifts you would not be available for. Most shifts will commence at 6.30pm and last approximately 3-4 hours. On weekends there can be matinee performances that start earlier. Some weekend work is required but you will not be expected to work them all.
If you are looking for a social role within an enjoyable and hardworking team, have an eye for detail and the confidence to match this could be the job for you!
To arrange a confidential discussion on this position please contact
Closing Date: Sunday 21st September 2025
Interview Dates: TBC week commencing 6th October 2025
Interview Process: 30 minute interview at The Hexagon theatre
Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
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Casual Hospitality Assistant - The Hexagon employer: Reading Borough Council
Contact Detail:
Reading Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Hospitality Assistant - The Hexagon
✨Tip Number 1
Get to know The Hexagon! Familiarise yourself with the venue, its events, and the kind of audience it attracts. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios, like dealing with a difficult customer or serving a large group quickly. Being prepared will boost your confidence when you meet the team.
✨Tip Number 3
Network with current staff or others in the hospitality industry. They can provide insights into what it's like to work at The Hexagon and may even give you tips on how to ace your interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our friendly team at The Hexagon.
We think you need these skills to ace Casual Hospitality Assistant - The Hexagon
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for customer service and hospitality shine through. Share any relevant experiences or stories that highlight your enthusiasm for creating memorable moments for guests.
Tailor Your Application: Make sure to customise your application to reflect the specific role at The Hexagon. Mention how your skills and experiences align with the responsibilities of a Casual Hospitality Assistant, especially in a busy environment.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see why you’d be a great fit for our team. Remember, we appreciate a friendly tone!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Reading Borough Council
✨Know Your Venue
Before your interview, take some time to research The Hexagon. Familiarise yourself with its events, atmosphere, and the types of food and drinks they serve. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Whether it was handling a difficult situation or going the extra mile for a customer, these stories will highlight your suitability for the role and your passion for hospitality.
✨Demonstrate Flexibility
Since the role requires working evenings and weekends, be ready to discuss your availability. Highlight your willingness to adapt to the rota system and your enthusiasm for being part of a busy team during events. This will reassure them that you're committed to the job.
✨Practice Common Interview Questions
Anticipate questions related to working under pressure, teamwork, and handling cash transactions. Practising your responses will help you articulate your thoughts clearly and demonstrate your readiness for the fast-paced environment at The Hexagon.