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- Tasks: Lead a team to deliver exceptional customer experiences in ticket sales.
- Company: Join Reading Arts, a Disability Confident Employer with a vibrant culture.
- Benefits: Enjoy competitive salary, generous holidays, and flexible working options.
- Why this job: Make a real impact in the arts while developing your leadership skills.
- Qualifications: Experience in box office management and strong communication skills required.
- Other info: Opportunities for career growth and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Fixed term maternity cover – Full time, 37 hours per week.
Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.
Responsibilities
As Box Office Manager you will lead a dedicated team to deliver an exceptional customer experience across in‑person, online and phone sales channels. You will oversee the smooth day‑to‑day running of the Box Office, including financial reconciliation, data compliance and accurate reporting. Working closely with Marketing and Programming you will help maximise ticket sales, deliver targeted promotions and use audience insights to drive growth.
Qualifications
- Experience managing a Box Office or ticketing operation within an arts, entertainment or customer‑focused environment.
- Confident using modern ticketing systems (e.g., Spektrix, Tessitura, or similar) and comfortable with data reporting.
- A strong leader with excellent communication and organisational skills.
- Customer‑focused, with a genuine passion for delivering welcoming, accessible experiences for all audiences.
- Able to work flexibly, including some evenings, weekends and bank holiday working.
Benefits
- Competitive salary.
- Generous holiday entitlement – 25 days per year plus bank holidays, rising to 33 days after 10 years of service.
- Wide range of flexible working opportunities.
- Local Government Pension Scheme (LGPS).
- Life Assurance – three times your annual salary for LGPS members.
- On‑site day nursery (Kennet Day nursery) rated outstanding by Ofsted.
- Season Ticket Loan – a loan to help with the cost of your rail or bus journey to and from work.
- Lease car salary sacrifice scheme – lease a brand new, greener car for three years, with insurance, servicing and road tax included.
Application
To apply, please contact Sarah Cox – Reading Arts and Venues Manager – sarah.cox@reading.gov.uk. Closing date: Sunday 26th October 2025. Interview will be in person at The Hexagon.
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Box Office Manager (Maternity Cover) - Reading Arts employer: Reading Borough Council
Contact Detail:
Reading Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Manager (Maternity Cover) - Reading Arts
✨Tip Number 1
Network like a pro! Reach out to people in the arts and entertainment industry, especially those who work in box office management. A friendly chat can lead to insider info about job openings or even a recommendation.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or interviews, be ready to discuss your experience with ticketing systems and customer service. Bring examples of how you've improved sales or customer satisfaction.
✨Tip Number 3
Be flexible and available! Since the role requires some evening and weekend work, let employers know you're up for it. This shows your commitment and willingness to go the extra mile for the team.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, so don’t miss out on that opportunity. Plus, it shows you’re keen on joining our team at Reading Arts!
We think you need these skills to ace Box Office Manager (Maternity Cover) - Reading Arts
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in managing a Box Office or ticketing operation. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Your Passion for Customer Experience: As a Box Office Manager, delivering exceptional customer experiences is key. Use your application to express your genuine passion for creating welcoming and accessible environments for all audiences. Let us know why this matters to you!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to include all necessary details without overwhelming us with too much information.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right place and stands out to us. Don’t forget to double-check everything before hitting send!
How to prepare for a job interview at Reading Borough Council
✨Know Your Box Office Inside Out
Make sure you’re familiar with the specific ticketing systems mentioned in the job description, like Spektrix or Tessitura. Brush up on your knowledge of financial reconciliation and data compliance, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading a team. Think about times when you’ve motivated staff or improved customer service. This role is all about delivering exceptional experiences, so be ready to discuss how you’ve done this in the past.
✨Understand the Audience
Research Reading Arts and their audience demographics. Be prepared to talk about how you would use audience insights to drive ticket sales and promotions. Showing that you understand their mission and values will set you apart.
✨Flexibility is Key
Since the role requires flexibility with working hours, be ready to discuss your availability. Mention any previous experience working evenings or weekends, and express your willingness to adapt to the needs of the Box Office.
