At a Glance
- Tasks: Assist customers with aftersales, manage bookings, and ensure smooth operations.
- Company: Join a family-run dealership with award-winning performance and customer service.
- Benefits: Enjoy competitive pay, health perks, discounts, and flexible working hours.
- Other info: Great career growth opportunities in a supportive work environment.
- Why this job: Be part of a dynamic team in one of the UK's fastest-growing automotive brands.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
The predicted salary is between 31500 - 38500 £ per year.
Read Motor Group are an established and trusted family-run dealership group across Lincolnshire, Norfolk and Nottinghamshire. Having claimed 4 National Awards in the last three years for overall dealer performance, aftersales performance and customer service, we are now looking for an Aftersales Advisor to join our Hyundai operation in Worksop.
Responsibilities and Duties:
- Checking customers in/out.
- Upselling any VHC work reported and Service Plans.
- Calling parts customers and booking in any customers.
- Ensuring customers are kept up to date.
- Explain and educate customers on the follow-up process to encourage response levels.
- Confident use of parts looking up and pricing.
- Good understanding of the parts department as a whole to assist aftersales department.
- Preparation of next day's jobs ensuring all parts in stock and pre-picked/recalls checked/service plan quotes etc.
- Invoicing/sales/warranty.
- Ensuring all card and cash payments are taken correctly and cash handling procedure followed.
- Checking all courtesy vehicles on site are clean, fuelled and easily accessible ready for the next day.
- General housekeeping.
- Liaising with the workshop for progress and technical advice.
- Creating and loading bookings onto electronic diary efficiently and monitoring this function.
- Filing of paperwork.
Qualifications and Skills:
Our ideal candidate will be an effective communicator, have the ability to work on their own initiative and as part of a team, meet deadlines and be self-motivated with a positive can-do attitude. Strong IT skills are essential for the position and an ability to prioritise own workload. Strong customer facing skills are an essential requirement for this position along with experience within a similar position.
Benefits:
- Hours of work are 8.00am to 5.30pm Monday to Friday and Saturdays by rota 8.30am - 12.30pm.
- You’ll have access to our Salary Extras scheme, which includes discounts on shopping, travel, and household essentials.
- The scheme also offers support for your Health & Wellbeing with discounted Gym Memberships and an Employee Assistance Programme to assist you through any of life's challenges.
- We also provide an Early Pay Scheme, allowing you to access up to £500 of your monthly salary in advance of payday.
- Holiday allowance is 22 days which can rise up to 25 days per annum served, with the holiday year running from 1st January to 31st December.
This is an excellent opportunity to work for a forward-thinking, family-owned company, with one of the UK’s fastest growing automotive brands.
Job Types: Full-time, Permanent
Pay: £24,420.00-£35,000.00 per year
Benefits:
- Company pension
- On-site parking
- Health & wellbeing programme
Advisor Advisor in Worksop employer: Read Hyundai
Motor Group is an excellent employer, offering a supportive and collaborative work culture that values each team member's contributions. Located in the heart of Worksop, employees benefit from a family-oriented environment that prioritises professional growth and development, alongside competitive remuneration and benefits. Joining our team means being part of a dynamic organisation where your skills will be recognised and nurtured, making a meaningful impact in the automotive industry.
