At a Glance
- Tasks: Assist customers with parts inquiries and manage bookings efficiently.
- Company: Join a family-run business committed to exceptional customer care.
- Benefits: Enjoy discounts, health support, early pay access, and generous holiday allowance.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a team that shapes customer experiences and drives satisfaction.
- Qualifications: Strong communication skills and ability to work independently or in a team.
The predicted salary is between 25000 - 30000 £ per year.
Read Motor Group is a family‑run business established in 2010, driven by a commitment to customer care
At Read Motor Group, every member of the team plays an essential role in shaping the customer experience and we have a fantastic opportunity for an experienced
Parts Advisor to join our Aftersales department in Kings Lynn.
Key Responsibilities
- Upselling any VHC work reported and Service Plans.
- Calling parts customers and booking them in.
- Ensuring customers are kept up to date.
- Explaining and educating customers on the follow‑up process to encourage response.
- Preparing next day’s jobs, ensuring all parts are stocked and pre‑picked, recalls checked and service‑plan quotes processed.
- Managing card and cash payments correctly and following cash‑handling procedure.
- Ensuring all courtesy vehicles are on site, clean, fuelt, and ready for the next day.
- Liaising with the workshop for progress and technical advice.
- Creating and loading bookings onto electronic diary efficiently and monitoring the function.
- Filing paperwork.
- Our ideal candidate will be an effective communicator
- , have the ability to work on their own initiative and as part of a team
- , meet deadlines and be self‑motivated with a positive can‑do attitude
- Working Hours
Hours of work are 8:30 a. m. to 5:30 p. m. Monday to Friday, with Saturdays on a rota basis from 8:30 a. m. to 12:30 p. m.
Benefits
- Access to Salary Extras scheme, which includes discounts on shopping, travel and household essentials.
- Support for health & wellbeing with discounted gym memberships and an Employee Assistance Programme.
- Early Pay Scheme, allowing you to access up to £500 of your monthly salary in advance of payday.
- Holiday allowance of 22 days, which can rise up to 25 days per annum (holiday year: 1st January – 31st December).
- Company pension.
- Health & wellbeing programme.
- On‑site parking.
- #J-18808-Ljbffr
Parts Advisor employer: Read Hyundai
Motor Group is an excellent employer, offering a supportive and collaborative work culture that values each team member's contributions. Located in the heart of Worksop, employees benefit from a family-oriented environment that prioritises professional growth and development, alongside competitive remuneration and benefits. Joining our team means being part of a dynamic organisation where your skills will be recognised and nurtured, making a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Read Hyundai. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Read Hyundai before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Read Hyundai:Your cover letter is your chance to shine! Tell us why you want to work at Read Hyundai specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Read Hyundai!
How to prepare for a job interview at Read Hyundai
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
