At a Glance
- Tasks: Assist customers with aftersales queries and ensure a smooth service experience.
- Company: Join a family-run business committed to customer care and employee development.
- Benefits: Enjoy discounts, health support, early pay access, and generous holiday allowance.
- Other info: Work in a modern showroom with excellent career growth opportunities.
- Why this job: Be part of a dynamic team shaping customer experiences in a fast-growing automotive brand.
- Qualifications: Strong communication skills, IT proficiency, and a positive attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
Read Motor Group is a family-run business, established in 2010 in Grimsby. Since then, we've grown to 10 locations across the East of England, driven by a commitment to customer care. We’re committed to developing our employees, which is why we invest heavily in training across all our sites. We proudly have a team of fully-qualified technicians delivering a trusted service our customers can rely on.
At Read Motor Group, every member of the team plays an essential role in shaping the customers' experience and we have a fantastic opportunity for an Aftersales Advisor to join our established Aftersales department at Read Hyundai in Boston.
Responsibilities and Duties:- Checking customers in/out.
- Upselling any VHC work reported and Service Plans.
- Calling parts customers and booking in any customers.
- Ensuring customers are kept up to date.
- Explaining and educating customers on the follow-up process to encourage response levels.
- Confident use of parts looking up and pricing.
- Good understanding of the parts department as a whole to assist aftersales department.
- Preparation of next day's jobs ensuring all parts in stock and pre-picked/recalls checked/service plan quotes etc.
- Ensuring all card and cash payments are taken correctly and cash handling procedure followed.
- Checking all courtesy vehicles on site are clean, fuelled and easily accessible ready for the next day.
- Liaising with the workshop for progress and technical advice.
- Creating and loading bookings onto electronic diary efficiently and monitoring this function.
- Filing of paperwork.
- Effective communicator.
- Ability to work on own initiative and as part of a team.
- Meet deadlines and be self-motivated with a positive can-do attitude.
- Strong IT skills are essential for the position.
- Ability to prioritise own workload.
- Strong customer-facing skills are an essential requirement for this position.
- Experience within a similar position.
- Full driving license is essential for this position.
Hours of work are 8:30am to 5:30pm Monday to Friday, with Saturdays on a rota basis from 8:30am to 12:30pm.
You’ll have access to our Salary Extras scheme, which includes discounts on shopping, travel, and household essentials. The scheme also offers support for your Health & Wellbeing with discounted Gym Memberships and an Employee Assistance Programme to assist you through any of life's challenges.
We also provide an Early Pay Scheme, allowing you to access up to £500 of your monthly salary in advance of payday.
Holiday allowance is 22 days which can rise up to 25 days per annum served, with the holiday year running from 1st January to 31st December.
This is an excellent opportunity to work for a forward-thinking, family-owned company, in a state-of-the-art showroom, working with one of the UK’s fastest growing automotive brands.
Company pension, health & wellbeing programme, on-site parking.
Aftersales Advisor in Boston employer: Read Hyundai
Motor Group is an excellent employer, offering a supportive and collaborative work culture that values each team member's contributions. Located in the heart of Worksop, employees benefit from a family-oriented environment that prioritises professional growth and development, alongside competitive remuneration and benefits. Joining our team means being part of a dynamic organisation where your skills will be recognised and nurtured, making a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor in Boston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Read Hyundai. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Read Hyundai before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Advisor in Boston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Read Hyundai:Your cover letter is your chance to shine! Tell us why you want to work at Read Hyundai specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Read Hyundai!
How to prepare for a job interview at Read Hyundai
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
