At a Glance
- Tasks: Be the go-to person for client support, managing maintenance and scheduling engineers.
- Company: Join a leading M&E contractor with diverse projects in various sectors.
- Benefits: Enjoy private medical, life insurance, enhanced leave, and a matched pension.
- Other info: Full-time, permanent position with great work-life balance and growth opportunities.
- Why this job: Kickstart your career in a dynamic environment with real impact on client satisfaction.
- Qualifications: 2 years in a similar role and proficiency in Microsoft Office required.
The predicted salary is between 33000 - 33000 £ per year.
Location: Newtownabbey
Hours: Full Time, Permanent, Monday to Thursday 8am to 5pm and Friday 8am to 2.30pm. 1 Friday in 3 it would be a 4.30pm finish.
Pay: £33,000
Benefits: Private Medical, Life Insurance, Enhanced Annual Leave, Pension matched up to 5%.
We have a full time, permanent position available with an M&E contractor who works across commercial, health, education, leisure and residential sectors.
The Role: You will be the first point of contact for their client base dealing with reactive & planned maintenance and engineer scheduling.
The Requirements:
- 2 years experience in a similar role within a facilities management environment.
- Proficiency in Microsoft Office Suite.
If this position is interesting to you, and you have experience, or think you can fill the role of Helpdesk Coordinator, hit apply now!
OR Call / Text / Whatsapp between the hours of 8.30am to 5pm (Monday to Thursday) / 8.30am to 4.30pm (Friday).
OR Call the office between the hours of 8.30am to 5pm (Monday to Thursday) / 8.30am to 4.30pm (Friday).
Skills: Answer incoming calls, ppm reactive maintenance, Customer Service.
Help Desk Coordinator employer: Reactive Recruitment
Join our dynamic team in Belfast, where we pride ourselves on fostering a supportive and collaborative work culture that values employee growth and development. As a Production & Project Manager in the bespoke joinery sector, you will enjoy competitive salary packages, flexible working options, and comprehensive benefits including private healthcare and a company pension. This role offers you the chance to take on significant responsibilities while working on diverse projects, all within a modern and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Reactive Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Reactive Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Help Desk Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Reactive Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Reactive Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Reactive Recruitment!
How to prepare for a job interview at Reactive Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
