At a Glance
- Tasks: Handle claims and provide top-notch customer service from home and the office.
- Company: Join a leading global vehicle warranty company with a strong reputation.
- Benefits: Enjoy a competitive salary, hybrid working, and perks like gym flex and cycle to work.
- Other info: Optional overtime available and a chance to grow within a dynamic team.
- Why this job: Perfect for those seeking work-life balance while using technical skills in a supportive environment.
- Qualifications: Must have NVQ Level 2 or 3 in Motor Vehicle Engineering and excellent customer service skills.
The predicted salary is between 25000 - 35000 £ per year.
Hey Vehicle Technicians - become a Technical Claims Specialist! Looking to come off the tools but use your knowledge gained as a Vehicle Technician/Mechanic...? How about a better work life balance with a hybrid home working role along with fantastic personal and family benefits?
NB: Level 3 Essential
Hours & package:
- Great basic salary of £30,705 per annum
- Monday to Friday - between 08:30 and 17:30 - 37.5 hours per week
- Optional overtime (x1.5) (Apply online only) every Saturday
- Company pension scheme
- 4x annual salary life insurance benefit
- Hybrid homeworking schedule once training has been completed
- Optional benefits to buy - cycle to work scheme, holidays to buy scheme, gym flex and PMI health care
Reactive Recruitment is working with one of the world’s largest vehicle warranty companies. Due to expansion, our client seeks a number of Vehicle Technicians to move across and join as a Technical Claims Specialist.
Overview
Dealing with claims and incoming telephone enquiries received from customers, dealerships and the end users and providing consistently superior customer service levels at all times by meeting or exceeding customers’ expectations. Using their expert technical knowledge to authorise claims and negotiate claims payments for mechanical breakdown, parts and labour rates, which can often involve very high values.
Duties
- Ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy and that claimants are informed of the status of the claim where a claim is rejected or adjusted.
- Process claims payments within the limits of authority and in line with company policy and the terms and conditions of the product where requested.
- Use technical expertise to make claims decisions.
- Deliver a consistently superior customer experience, ensuring that we have met all the customer’s needs, answered all their questions and that the customer fully understands our decisions.
- Conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy.
Required Experience
- Holds a City & Guilds/NVQ Level 3 certificate or equivalent in Motor Vehicle Engineering.
- Previous experience working in a Motor Vehicle Engineering environment.
- Evidence of working in a FCA regulated environment (Desirable but not essential).
- Able to demonstrate excellent customer service skills.
- Evidence of working in a customer focused environment (Desirable but not essential).
We look forward to receiving your application.
Key: Vehicle Technicnan, Snr Vehicle Technician, Mechanic, Snr Mechanic, Bradford, Leeds, Huddersfield, West Yorkshire
Vehicle Technicians Needed in Bradford employer: Reactive Permanent Recruitment
Join one of the world's largest vehicle warranty companies as a Technical Claims Specialist and enjoy a rewarding career with a focus on work-life balance through hybrid homeworking. Our Bradford location offers a supportive work culture, competitive salary, and numerous employee benefits including a pension scheme, life insurance, and optional perks like gym memberships and holiday buy schemes. With opportunities for professional growth and a commitment to superior customer service, this role is perfect for those looking to leverage their technical expertise in a dynamic environment.
Contact Details:
Reactive Permanent Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Technicians Needed in Bradford
✨Tip Number 1
Familiarise yourself with the specific claims processes and policies of the company. Understanding their approach to customer service and claims management will help you align your responses during interviews.
✨Tip Number 2
Brush up on your technical knowledge related to vehicle engineering. Being able to discuss common mechanical issues and claims scenarios will demonstrate your expertise and confidence in the role.
✨Tip Number 3
Prepare for potential scenario-based questions that assess your problem-solving skills and customer service abilities. Think of examples from your past experience where you successfully handled difficult situations.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Vehicle Technicians Needed in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in Motor Vehicle Engineering and customer service. Use specific examples that demonstrate your technical knowledge and ability to handle claims.
Craft a Compelling Cover Letter:Write a cover letter that explains why you are interested in the Technical Claims Specialist role. Mention your qualifications, such as your City & Guilds/NVQ certification, and how they align with the job requirements.
Showcase Customer Service Skills:In your application, emphasise your excellent customer service skills. Provide examples of how you've successfully managed customer inquiries or resolved issues in previous roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Reactive Permanent Recruitment
✨Showcase Your Technical Knowledge
Make sure to highlight your technical expertise in motor vehicle engineering during the interview. Be prepared to discuss specific experiences where you applied your knowledge to solve problems or make decisions, as this role heavily relies on technical claims assessment.
✨Demonstrate Customer Service Skills
Since the position requires excellent customer service, think of examples from your past roles where you went above and beyond for a customer. This will show that you understand the importance of delivering a superior customer experience.
✨Understand the Company Policies
Familiarise yourself with the company's policies and procedures, especially those related to claims processing. Being able to discuss how you would adhere to these policies can demonstrate your readiness for the role and your commitment to compliance.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
