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- Tasks: Handle claims and provide top-notch customer service from home or the office.
- Company: Join a leading vehicle warranty company with a focus on work-life balance.
- Benefits: Enjoy a competitive salary, hybrid working, and optional overtime for extra cash.
- Why this job: Make a real difference by using your technical skills to help customers every day.
- Qualifications: Must have a Level 2 or 3 in Motor Vehicle Engineering and great customer service skills.
- Other info: Flexible working hours and excellent career progression opportunities await you.
Hybrid Homeworking - Bradford
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Looking to come off the tools...? How about a better work life balance with a hybrid home working role...? Reactive Recruitment are working with one of the world's largest vehicle warranty companies. Due to progression/internal movement, our client seeks a number of Technical Claims Advisors to work flexibly from home and their Bradford offices once the training period has been completed.
Overview:
Dealing with claims and incoming telephone enquiries received from customers, dealerships and end users, providing consistently superior customer service levels at all times by meeting or exceeding our customer’s expectations. Using expert technical knowledge to authorise claims and negotiate claims payments for mechanical breakdown, parts and labour rates, which can often involve very high values.
Duties:
- To ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy and ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted.
- Where requested, to process claims payments within the limits of authority and in line with company policy and the terms and conditions of the product.
- Using technical expertise to make claims decisions.
- To deliver a consistently superior customer experience, ensuring that we have met all the customer’s needs, answered all their questions and that the customer fully understands our decisions.
- To conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy.
Required Experience:
- Holds a City & Guilds/NVQ Level 2 or 3 certificate or equivalent in Motor Vehicle Engineering (Essential).
- Previous experience of working in a Motor Vehicle Engineering environment (Essential).
- Evidence of working in an FCA regulated environment (Desirable but not essential).
- Able to demonstrate excellent customer service skills (Essential).
- Evidence of working in a customer-focused environment (Desirable but not essential).
Hours & package:
- Great basic salary of £30,705 per annum
- Monday to Friday - office hours
- Optional overtime every Saturday (paid at x 1.5)
- Company pension scheme
- 4x annual salary life insurance benefit
- Hybrid homeworking schedule once training has been completed
- Optional benefits to buy – cycle to work scheme, holidays to buy scheme, gym flex and PMI health care
Key: Vehicle Technician, Mechanic, NVQ Level 3, IMI Level 3, Technical Claims Specialist, Technical Claims Advisor, Claims Specialist, Claims Advisor, Claims Handler, Insurance, Warranty Insurance, Bradford, West Yorkshire
Technical Claims Advisor employer: Reactive Permanent Recruitment
Contact Detail:
Reactive Permanent Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive and insurance sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge related to vehicle engineering and claims processes. We recommend practising common interview questions and scenarios that might come up, so you can showcase your expertise confidently.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate that you can deliver the superior service our client is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who fit the bill for roles like Technical Claims Advisor.
We think you need these skills to ace Technical Claims Advisor
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Technical Claims Advisor and help you tailor your CV and cover letter accordingly.
Show Off Your Relevant Experience: When writing your application, highlight any experience you have in Motor Vehicle Engineering or customer service. We want to see how your background aligns with the role, so don’t be shy about showcasing your skills!
Be Clear and Concise: Keep your CV and cover letter straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for clarity in your communication, just like you’ll need in this role!
Apply Through Our Website: Once you’ve polished your application, make sure to submit it through our website. This ensures that it gets to the right place and helps us keep track of all applications efficiently. We can’t wait to hear from you!
How to prepare for a job interview at Reactive Permanent Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to motor vehicle engineering. Be prepared to discuss specific scenarios where you've used your expertise to resolve claims or technical issues. This will show that you’re not just familiar with the theory but can apply it in real-world situations.
✨Customer Service is Key
Since this role heavily focuses on delivering a superior customer experience, think of examples from your past roles where you went above and beyond for a customer. Be ready to explain how you handled difficult situations and what steps you took to ensure customer satisfaction.
✨Understand the Company Culture
Research the company’s values and mission. During the interview, align your answers to reflect how your personal values match theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the training process, team dynamics, or growth opportunities within the company. It demonstrates your interest in the role and helps you assess if it’s the right fit for you.
