At a Glance
- Tasks: Lead the service department, ensuring top-notch customer satisfaction and team performance.
- Company: Join a successful and established dealership group in Wakefield.
- Benefits: Enjoy a competitive salary, generous bonuses, and a company car.
- Other info: Work in a prestigious location with a supportive team culture.
- Why this job: Make a real impact in a dynamic environment with excellent growth opportunities.
- Qualifications: Must have dealership Service Manager experience and strong customer service skills.
Reactive Permanent Recruitment are working with one of Yorkshire's most successful and long established dealership groups. Due to expansion, our client seeks an experienced Service Manager to work from their Wakefield site.
Service Manager package:
- Excellent starting salary of £45,000 per annum
- Fantastic unrivalled bonus - expected minimum £10,000 per annum
- Company car
- List of excellent company benefits
- Fantastic working environment operating from their prestigious Wakefield site
Responsibilities:
- Manage the overall service department, ensuring timely and effective resolution of customer inquiries and issues
- Achieve service department budget and customer service targets
- Ensure accurate job costing and invoicing
- Control parts and materials to ensure profitability
- Improve customer satisfaction and retention
- Manage and develop a team of Service Advisors, Technicians, and Parts Advisors
- Work closely with brand partners and meet brand standards
Requirements:
- Proven experience in a current/recent dealership Service Manager role
- Mechanical knowledge relevant to the industry's equipment or machinery
- Excellent customer service skills with a professional and approachable demeanor
- Strong ability to upsell services or products effectively while maintaining customer trust
- Experience with cash handling procedures in a retail or service setting
- Exceptional organizational skills with attention to detail in managing schedules, records, and reports
- Effective communication skills to liaise with clients, team members, and vendors
- Ability to analyze operational data to identify areas for improvement
We look forward to hearing from you.
Service Manager employer: Reactive Permanent Recruitment
At Reactive Permanent Recruitment, we pride ourselves on being an excellent employer that values teamwork and individual contributions. Our Gloucester location offers a vibrant work culture with a strong focus on employee growth, providing opportunities for professional development and career advancement. With competitive salaries, performance bonuses, and the added benefit of a fully expensed company car, we ensure our employees are well-supported and motivated to achieve their best.
Contact Details:
Reactive Permanent Recruitment Recruitment Team
