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- Tasks: Lead IT operations and manage business systems for a growing insurance brokerage.
- Company: Dynamic and fast-growing independent insurance brokerage with a great working culture.
- Benefits: Competitive salary, car allowance, 28 days leave, and pension contributions.
- Why this job: Join a forward-thinking company and make a real impact in IT management.
- Qualifications: Degree in IT or related field; experience with CRM and telephony systems.
- Other info: Opportunity for career growth and travel across the UK branches.
The predicted salary is between 42000 - 48000 £ per year.
We are delighted to be working with a dynamic and fast-growing independent insurance brokerage who, due to significant growth, are seeking an ambitious and talented Group IT Manager.
The main highlights of the role are as follows:
- Salary - £49k to £54k
- Car allowance - £4,800 PA plus travel expenses
- 28 days annual leave plus bank holidays
- 6% pension contribution
- Perks at work, BHSF and 4x DIS
The role will be 100% office based (there will be a degree of flexibility here if working on a large ad hoc basis but there will be an expectancy to be present in the office at all other times). The role will also require a degree of travel to other branches on an ‘as needed’ basis, hence the car allowance.
Purpose: Group Operations IT Operations Technical Lead Office based with regular UK travel as required. The IT Operations Technical Lead is a hands-on technical leader responsible for the effective operation, configuration, and optimisation of the Group’s business systems, CRM platforms, telephony, and IT infrastructure. The role ensures business continuity, data integrity, and efficient operational processes, while supporting compliance, AI policies, and client due diligence. This position provides specialist support to both the broking and consultancy divisions, managing CRMs such as Acturis, Open GI, SSP, and Monday, and overseeing telephony systems and infrastructure across the Group. The role involves collaborating with internal stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support.
Key Responsibilities:
- CRM & Business Systems Management
- Telephony Management
- IT Operations & Infrastructure Support
- Compliance & AI Policy Support
- Supplier & Integration Management
Required Skills & Experience:
- Proven hands-on experience in application/system configuration and administration, particularly CRM or insurance systems (e.g. Open GI, SSP).
- Experience supporting consultancy CRMs such as Monday.com.
- Strong knowledge of workflows, automation, and integrations.
- Experience with telephony systems administration (VoIP, mobile fleet management, call routing).
- Experience providing operational IT infrastructure support.
- Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes.
- Proficiency in Excel, SQL, or similar tools for data management.
- Familiarity with APIs, middleware, or integration tools.
- Understanding of cyber security fundamentals related to systems and telephony.
- Excellent communication skills and ability to liaise effectively with technical and non-technical stakeholders.
- Willingness and ability to travel to different UK branches as required.
- Leadership experience, including mentoring or guiding junior technical staff.
Desirable Skills:
- Experience with additional business software (finance, HR, payroll, training systems).
- Knowledge of .NET environments, SQL Server, or similar platforms.
- Experience in a regulated environment requiring compliance and audit support.
Qualifications:
- Degree or equivalent in IT, Computer Science, or related discipline.
- Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security.
This is a unique opportunity to join a forward-thinking company with a great working culture that’s in a real phase of growth. Please apply TODAY!
Group IT Manager in Bristol employer: Reactive Permanent Recruitment
Contact Detail:
Reactive Permanent Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group IT Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Group IT Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching the company and its tech stack. Familiarise yourself with their CRM systems and telephony management tools. This will show that you’re not just another candidate but someone who’s genuinely interested in making a difference in their operations.
✨Tip Number 3
Practice your pitch! Be ready to explain how your hands-on experience with CRM platforms and IT infrastructure can benefit the company. Highlight your leadership skills and how you’ve mentored others in the past – it’s all about showcasing your value!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Group IT Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Group IT Manager role. Highlight your hands-on experience with CRM systems and IT infrastructure, as these are key for us. Use specific examples that showcase your skills in managing business systems and telephony.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for this role. Mention your leadership experience and how you can support our compliance and AI policies. Keep it engaging and relevant to the job description.
Showcase Your Technical Skills: We want to see your technical prowess! Make sure to list your experience with tools like SQL, Excel, and any CRM platforms you've worked with. If you have knowledge of cyber security or integration tools, don’t forget to mention that too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Reactive Permanent Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of CRM systems like Acturis and Open GI, as well as telephony management. Be ready to discuss your hands-on experience with these tools and how you've optimised them in previous roles.
✨Showcase Your Leadership Skills
As a Group IT Manager, you'll need to demonstrate your ability to lead and mentor junior staff. Prepare examples of how you've guided teams in the past and how you can bring that experience to this new role.
✨Understand Compliance and Cyber Security
Familiarise yourself with compliance requirements and cyber security fundamentals. Be prepared to discuss how you've ensured data integrity and business continuity in your previous positions.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about challenges you've faced in IT operations and how you resolved them, especially in a regulated environment.
