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- Tasks: Use your vehicle expertise to handle claims and provide top-notch customer service.
- Company: Join a leading vehicle warranty company with a focus on work-life balance.
- Benefits: Enjoy a competitive salary, hybrid working, and great personal benefits.
- Other info: Great career growth opportunities in a supportive and dynamic environment.
- Why this job: Transition from hands-on work to a rewarding role with flexible hours and impactful responsibilities.
- Qualifications: Must have Level 3 in Motor Vehicle Engineering and excellent customer service skills.
The predicted salary is between 30705 - 30705 £ per year.
Hey Vehicle Technicians - become a Technical Claims Specialist! Looking to come off the tools but use your knowledge gained as a Vehicle Technician/Mechanic? How about a better work life balance with a hybrid home working role along with fantastic personal and family benefits?
Hours & Package:
- Great basic salary of £30,705 per annum
- Monday to Friday - between 0830 and 1730 - 37.5 hours per week
- Optional overtime (x1.5) every Saturday
- Company pension scheme
- 4x annual salary life insurance benefit
- Hybrid homeworking schedule once training has been completed
- Optional benefits to buy – cycle to work scheme, holidays to buy scheme, gym flex and PMI health care
Reactive Recruitment are working with one of the world's largest vehicle warranty companies. Due to expansion, our client seeks a number of Vehicle Technicians to move across and join as a Technical Claims Specialist.
Overview:
Dealing with claims and incoming telephone enquiries received from customers, dealerships and end users, providing consistently superior customer service levels at all times by meeting or exceeding our customer’s expectations. Using their expert technical knowledge to authorise claims and negotiate claims payments for mechanical breakdown, parts and labour rates, which can often involve very high values.
Duties:
- To ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy and ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted.
- Where requested to process claims payments within the limits of authority and in line with company policy and the terms and conditions of the product.
- Using their technical expertise to make claims decisions.
- To deliver a consistently superior customer experience, ensuring that we have met all the customer’s needs, answered all their questions and that the customer fully understands our decisions.
- To conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy.
Required Experience:
- Holds a City & Guilds/NVQ Level 3 certificate or equivalent in Motor Vehicle Engineering (Essential).
- Previous experience of working in a Motor Vehicle Engineering environment (Essential).
- Evidence of working in a FCA regulated environment (Desirable but not essential).
- Able to demonstrate excellent customer service skills (Essential).
- Evidence of working in a customer focused environment (Desirable but not essential).
We look forward to receiving your application.
Vehicle Technician in Bradford employer: Reactive Permanent Recruitment
Contact Detail:
Reactive Permanent Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Technician in Bradford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Technical Claims Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge and customer service skills, as they'll be key in showcasing your fit for the role. Practice common interview questions and think about how your experience as a Vehicle Technician can translate into this new position.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application for the Technical Claims Specialist role. Plus, it helps us keep track of your application and ensures you don’t miss out on any updates.
We think you need these skills to ace Vehicle Technician in Bradford
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical expertise and experience as a Vehicle Technician. We want to see how your background can translate into the Technical Claims Specialist role, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this specific role. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep it professional. Share your passion for customer service and how you’ve gone above and beyond in previous roles to impress us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with great benefits.
How to prepare for a job interview at Reactive Permanent Recruitment
✨Know Your Stuff
Brush up on your technical knowledge related to vehicle mechanics and claims processing. Be ready to discuss specific scenarios where you've used your expertise to solve problems or make decisions. This will show that you can transition from hands-on work to a more analytical role.
✨Customer Service is Key
Since the role involves dealing with customers and dealerships, prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to meet a customer's needs, as this will highlight your ability to deliver a superior experience.
✨Understand the Company
Do some research on the company and its values. Knowing their mission and how they operate will help you tailor your answers during the interview. It also shows that you're genuinely interested in the role and the company, which can set you apart from other candidates.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions for Technical Claims Specialists and practice articulating your thoughts clearly. This will help you feel more confident and prepared when it’s your turn to shine.