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- Tasks: Lead IT operations and manage business systems for a growing insurance brokerage.
- Company: Dynamic independent insurance brokerage with a vibrant culture.
- Benefits: Competitive salary, car allowance, generous leave, and pension contributions.
- Why this job: Join a forward-thinking team and make a real impact in IT management.
- Qualifications: Experience in CRM systems and strong technical skills required.
- Other info: Opportunity for career growth and travel across the UK.
The predicted salary is between 42000 - 48000 £ per year.
We are delighted to be working with a dynamic and fast-growing independent insurance brokerage who, due to significant growth, are seeking an ambitious and talented Group IT Manager.
The main highlights of the role are as follows:
- Salary - £49k to £54k
- Car allowance - £4,800 PA plus travel expenses
- 28 days annual leave plus bank holidays
- 6% pension contribution
- Perks at work, BHSF and 4x DIS
The role will be 100% office based (there will be a degree of flexibility here if working on a large ad hoc basis but there will be an expectancy to be present in the office at all other times). The role will also require a degree of travel to other branches on an ‘as needed’ basis, hence the car allowance.
Purpose: Group Operations IT Operations Technical Lead Office based with regular UK travel as required. The IT Operations Technical Lead is a hands-on technical leader responsible for the effective operation, configuration, and optimisation of the Group’s business systems, CRM platforms, telephony, and IT infrastructure. The role ensures business continuity, data integrity, and efficient operational processes, while supporting compliance, AI policies, and client due diligence. This position provides specialist support to both the broking and consultancy divisions, managing CRMs such as Acturis, Open GI, SSP, and Monday, and overseeing telephony systems and infrastructure across the Group. The role involves collaborating with internal stakeholders and external suppliers to deliver reliable, integrated solutions, and requires travel to different UK branches to provide on-site technical and operational support.
Key Responsibilities:
- CRM & Business Systems Management
- Telephony Management
- IT Operations & Infrastructure Support
- Compliance & AI Policy Support
- Supplier & Integration Management
Required Skills & Experience:
- Proven hands-on experience in application/system configuration and administration, particularly CRM or insurance systems (e.g. Open GI, SSP).
- Experience supporting consultancy CRMs such as Monday.com.
- Strong knowledge of workflows, automation, and integrations.
- Experience with telephony systems administration (VoIP, mobile fleet management, call routing).
- Experience providing operational IT infrastructure support.
- Understanding of compliance requirements, AI policies, Cyber Security and client due diligence processes.
- Proficiency in Excel, SQL, or similar tools for data management.
- Familiarity with APIs, middleware, or integration tools.
- Understanding of cyber security fundamentals related to systems and telephony.
- Excellent communication skills and ability to liaise effectively with technical and non-technical stakeholders.
- Willingness and ability to travel to different UK branches as required.
- Leadership experience, including mentoring or guiding junior technical staff.
Desirable Skills:
- Experience with additional business software (finance, HR, payroll, training systems).
- Knowledge of .NET environments, SQL Server, or similar platforms.
- Experience in a regulated environment requiring compliance and audit support.
Qualifications:
- Degree or equivalent in IT, Computer Science, or related discipline.
- Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security.
This is a unique opportunity to join a forward-thinking company with a great working culture that is in a real phase of growth. Please apply TODAY!
Group IT Manager in Birmingham employer: Reactive Permanent Recruitment
Contact Detail:
Reactive Permanent Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group IT Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Group IT Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching the company and its tech stack. Familiarise yourself with their CRM systems and telephony management tools. This will show that you’re not just another candidate but someone who’s genuinely interested in making a difference.
✨Tip Number 3
Practice your communication skills! As a Group IT Manager, you’ll need to liaise with both technical and non-technical folks. Role-play common interview questions with a friend to ensure you can explain complex concepts in a simple way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Group IT Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Group IT Manager role. Highlight your hands-on experience with CRM systems and IT infrastructure, as these are key for us. Use specific examples that showcase your skills in managing business systems and compliance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for this role. Mention your leadership experience and how you can support our dynamic team. Keep it engaging and relevant to the job description.
Showcase Your Technical Skills: We want to see your technical prowess! Make sure to list your experience with telephony systems, automation, and data management tools like SQL. This will help us understand how you can contribute to our operations right from the start.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Reactive Permanent Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of CRM systems like Acturis and Open GI, as well as telephony management. Be ready to discuss your hands-on experience with these tools and how you've optimised them in previous roles.
✨Showcase Your Leadership Skills
As a Group IT Manager, you'll need to lead and mentor junior staff. Prepare examples of how you've successfully guided teams or projects in the past, highlighting your leadership style and any challenges you overcame.
✨Understand Compliance and Cyber Security
Familiarise yourself with compliance requirements and cyber security fundamentals relevant to the insurance industry. Be prepared to discuss how you've ensured data integrity and business continuity in your previous positions.
✨Communicate Effectively
You'll be liaising with both technical and non-technical stakeholders, so practice explaining complex IT concepts in simple terms. Think of examples where you've successfully communicated with diverse teams to achieve a common goal.
