At a Glance
- Tasks: Support and optimise IT systems to enhance operational efficiency and reduce manual tasks.
- Company: Dynamic company in Wolverhampton focused on innovation and collaboration.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a supportive team with exciting projects and career advancement opportunities.
- Why this job: Make a real impact by improving business systems and supporting diverse teams.
- Qualifications: Experience with business applications and strong communication skills are essential.
The predicted salary is between 24750 - 30250 £ per year.
Wolverhampton
Temporary – Permanent
Salary – DOE
Monday – Friday 9am – 5pm (1h lunch break)
Our client based in Wolverhampton are seeking an IT & Operations Systems Support Specialist to join their operations team. This is more than a traditional IT support role. While providing day-to-day technical support is an important part of the position, the primary focus is on improving and optimising existing business systems to better support operational teams.
The successful candidate will work closely with operations, transport planning, warehousing, compliance, and administrative staff to understand how they work and tailor existing software to match real business processes. The aim is to maximise the value of current systems by configuring, customising, automating, and improving them, helping to reduce manual administration and increase efficiency across the business.
Key Responsibilities
- Operational Systems Development
- Collaborate with operational managers, planners, administrators, and other stakeholders to understand business processes and identify opportunities for improvement.
- Configure, customise, and optimise existing operational systems, including fleet and asset management, compliance, scheduling, and related platforms.
- Design and develop reports, dashboards, and automated workflows to streamline operations and reduce manual tasks.
- Lead small to medium-sized improvement projects from initial analysis through implementation, testing, user training, and ongoing support.
- Act as the liaison between software vendors and internal users, translating operational requirements into practical system improvements.
- Review existing software capabilities, identify underutilised features, and recommend enhancements or additional training to improve adoption.
- Continuously seek opportunities to improve operational efficiency through better use of technology.
- IT Support
- Provide first and second-line IT support for hardware, software, user accounts, and general technical issues.
- Manage Microsoft 365 administration, including user accounts, permissions, device setup, and Entra ID administration.
- Maintain accurate records of IT assets, support requests, and resolutions.
- Support the security, integrity, and availability of company systems through effective access control and good cybersecurity practices.
- Escalate and coordinate technical issues with external IT providers and software vendors where necessary.
Essential Skills & Experience
- Experience configuring, administering, or customising business applications and operational software.
- A process-focused mindset with the ability to analyse workflows and identify practical improvements.
- Strong knowledge of Microsoft 365 and Microsoft Entra ID (Azure AD) administration.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Strong organisational skills with the ability to balance reactive support requests alongside longer-term improvement projects.
- Ability to work independently while building strong working relationships across different departments.
- Experience with transport, fleet management, logistics, telematics, or compliance management systems (desirable).
- IT qualification, apprenticeship, or equivalent industry experience (desirable).
- Experience with PowerShell, Power Automate, or similar automation tools (desirable).
- Previous experience working within a logistics, transport, manufacturing, or operational environment (desirable).
Please note: Due to the high volume of applications, if you have not heard from us within two weeks, unfortunately your application has been unsuccessful.
IT & Operations System Support Specialist employer: Reactive Driving Recruitment
Join our dynamic manufacturing team in Walsall as a Steel Profile Cutter, where you'll enjoy a supportive work culture that prioritises safety and quality. With competitive pay, flexible night shifts, and the unique advantage of a three-day weekend every week, we offer ample opportunities for skill development and career growth in a collaborative environment. If you're passionate about precision and craftsmanship, this is the perfect place to advance your career.
Contact Details:
Reactive Driving Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT & Operations System Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Reactive Driving Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Reactive Driving Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Reactive Driving Recruitment!
✨Direct Apply to Reactive Driving Recruitment
Let's not forget to apply directly through the Reactive Driving Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT & Operations System Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Reactive Driving Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Reactive Driving Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Reactive Driving Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
