At a Glance
- Tasks: Process customer orders, handle enquiries, and provide admin support in a friendly team.
- Company: Join a well-established business with over 70 years of success.
- Benefits: £12.71 per hour, regular hours, no weekends, full training, and free onsite parking.
- Other info: Immediate start available; supportive team environment.
- Why this job: Secure a stable role with the potential for permanent employment and career growth.
- Qualifications: Good communication skills, IT proficiency, and strong attention to detail.
Customer Service Administrator
Oldbury
£12.71 per hour
Monday to Friday, 9:00am 5:00pm
Immediate start available
Looking for a stable office role with regular hours and no weekend work? Our client in Oldbury is looking for a reliable Customer Service Administrator to join their friendly, supportive team. This is an excellent opportunity to join a well-established business with over 70 years of success and the genuine opportunity to secure a permanent position.
We're interviewing immediately, so early applications are encouraged.
What s in it for you?
- Immediate start
- Regular hours
- Genuine opportunity to secure a permanent position
- No weekends
- Full training provided
- Supportive team
- Long-established and stable business
- Free onsite parking
Key Duties:
- Processing customer orders and updating systems
- Handling customer enquiries by phone and email
- Maintaining accurate records and databases
- Supporting complaint resolution and escalating issues when required
- Managing incoming calls and correspondence
- Providing general administrative support to the team
Requirements:
- Good communication skills, both written and verbal
- Competent IT skills, including Microsoft Office
- Strong attention to detail and organisational skills
- Ability to work independently and as part of a team
This role is expected to become permanent following a successful temporary period, offering a genuine long-term opportunity with a stable and well-established employer.
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Customer Service Admin employer: Reactive Driving Recruitment
Reactive Driving Recruitment is an excellent employer for 7.5T drivers in West Bromwich, offering ongoing, full-time work with weekly pay and immediate starts. Our supportive work culture prioritises safety and customer service, while providing opportunities for professional growth and development within the logistics sector. Join us to be part of a dynamic team that values your skills and dedication.
Contact Details:
Reactive Driving Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Admin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Reactive Driving Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Reactive Driving Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Reactive Driving Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Reactive Driving Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Reactive Driving Recruitment!
How to prepare for a job interview at Reactive Driving Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
