At a Glance
- Tasks: Process customer orders, handle enquiries, and provide admin support in a friendly team.
- Company: Join a well-established business with over 70 years of success.
- Benefits: £12.71 per hour, regular hours, no weekends, full training, and free onsite parking.
- Other info: Immediate start available; supportive team environment.
- Why this job: Secure a stable role with the potential for permanent employment and career growth.
- Qualifications: Good communication skills, IT proficiency, and strong attention to detail.
Customer Service Administrator
Oldbury
£12.71 per hour
Monday to Friday, 9:00am 5:00pm
Immediate start available
Looking for a stable office role with regular hours and no weekend work? Our client in Oldbury is looking for a reliable Customer Service Administrator to join their friendly, supportive team. This is an excellent opportunity to join a well-established business with over 70 years of success and the genuine opportunity to secure a permanent position.
We're interviewing immediately, so early applications are encouraged.
What s in it for you?
- Immediate start
- Regular hours
- Genuine opportunity to secure a permanent position
- No weekends
- Full training provided
- Supportive team
- Long-established and stable business
- Free onsite parking
Key Duties:
- Processing customer orders and updating systems
- Handling customer enquiries by phone and email
- Maintaining accurate records and databases
- Supporting complaint resolution and escalating issues when required
- Managing incoming calls and correspondence
- Providing general administrative support to the team
Requirements:
- Good communication skills, both written and verbal
- Competent IT skills, including Microsoft Office
- Strong attention to detail and organisational skills
- Ability to work independently and as part of a team
This role is expected to become permanent following a successful temporary period, offering a genuine long-term opportunity with a stable and well-established employer.
#J-18808-LjbffrCustomer Service Admin employer: Reactive Driving Recruitment
Join our dynamic manufacturing team in Walsall as a Steel Profile Cutter, where you'll enjoy a supportive work culture that prioritises safety and quality. With competitive pay, flexible night shifts, and the unique advantage of a three-day weekend every week, we offer ample opportunities for skill development and career growth in a collaborative environment. If you're passionate about precision and craftsmanship, this is the perfect place to advance your career.
Contact Details:
Reactive Driving Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Admin
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Reactive Driving Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Reactive Driving Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Reactive Driving Recruitment.
How to prepare for a job interview at Reactive Driving Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Reactive Driving Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Reactive Driving Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
