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- Tasks: Manage debt recovery cases and engage with clients to find solutions.
- Company: Leading law firm in Maidstone with a supportive team environment.
- Benefits: Competitive salary, performance bonuses, and comprehensive benefits package.
- Other info: Full training provided with strong support; flexible working hours.
- Why this job: Join a dynamic team and make a real difference in clients' lives.
- Qualifications: 5 GCSEs A*-C including English and Maths; customer service experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Our Client, a leading law firm within Maidstone, is looking to employ a Customer Executive to join their busy Collections and Recoveries team. Our Client provides a wide range of legal services to both individuals and companies, also offering a number of other specialist areas including Debt Recovery. This position would suit someone with previous experience in a similar environment or with a retail/customer service background.
Key attributes, qualities and experience required:
- Self-motivated with a positive attitude
- Enjoy working as part of a team to achieve goals and targets
- Great communication skills, as a large part of your day will be spent on the phone
- Have a flexible approach to problem solving
- ‘Can do’ approach to your daily work
- Fantastic eye for detail to ensure a high standard of work is delivered
- At least 5 GCSE’s A*-C (including English and Maths), further qualifications desirable
Key responsibilities:
- Taking ownership and responsibility of debt recovery cases
- Researching and analyzing cases in order to decide the best course of action
- Producing and checking outgoing letters and documents
- To undertake telephone collections
- Engaging with debtors to find constructive solutions
- Delivering tangible results within agreed timeframes
- Adhering to regulatory requirements to ensure that collections are maximised but within compliant framework
- Actively contributing to team and routine case review meetings
Full training will be provided, with a strong support structure within the team; there will always be someone to assist you with any questions or queries you may have. Hours are between 8.00-18.00, Monday – Friday. You will be required to follow a shift pattern of 8.00-16.00 and then 10.00-18.00 on alternate weeks. Opportunity to earn a performance related bonus of over £4000pa, along with a fantastic benefits package.
Customer Executive in Kent employer: React Recruitment
Contact Detail:
React Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Executive in Kent
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since a big part of the role involves communicating over the phone, try role-playing with a friend or family member. This will help you feel more confident when engaging with potential clients.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous roles. This will demonstrate your 'can do' attitude and flexibility.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Executive in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer service or collections experience you have, as this will show us you're a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about the Customer Executive position. Share specific examples of how your previous experiences align with our needs, especially your problem-solving skills and attention to detail.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use a friendly tone and don’t hesitate to showcase your ability to engage effectively, just like you would with a debtor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at React Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the basics of debt recovery and the legal services your potential employer offers. Brush up on any relevant terminology and be ready to discuss how your previous experience aligns with the role.
✨Show Off Your Communication Skills
Since a big part of the job involves phone interactions, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and how you can contribute to the team.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past where you've successfully resolved issues or found creative solutions. Be prepared to share these stories during the interview to showcase your 'can do' attitude and flexible approach.
✨Be Team-Oriented
This role requires collaboration, so highlight your ability to work well in a team. Share experiences where you contributed to group goals or supported colleagues, showing that you're not just focused on individual success but also on team achievements.