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- Tasks: Lead the workshop team to maximize efficiency and customer satisfaction.
- Company: Join a dynamic client in Reading focused on automotive excellence.
- Benefits: Enjoy 24 days annual leave, private medical insurance, and attractive overtime rates.
- Why this job: Be part of a collaborative culture that values innovation and customer care.
- Qualifications: Experience in workshop management and strong communication skills are essential.
- Other info: Competitive salary with bonus incentives and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
Our Client based in Reading is seeking a Workshop Controller Job Title: Workshop Controller Location: Reading Salary: competitive depending on experience Benefits include: 24 days annual leave per year + duvet day * Carry over up to 5 days annual leave per year * 1 x Life Assurance * Company Pensions contribution of up to 5% * Private Medical Insurance * Attractive overtime rates of up to 130% * Bonus Incentives and commission schemes Job role * Generating Profit: To deliver profit in line with the business plan by maximising technician efficiency and hours sold. * Customer Satisfaction (CSI): To assist management in implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels. * To ensure strong collaboration with the Depot Manager to introduce change in outdated working practices that offer significant benefit the business, staff and our customers. * To ensure a strong relationship is maintained with Warranty/Technical Departments and ensure internal system processes are followed using manufacturer systems and Enhanced Diagnostic process in every instance. * Documentation Quality: To ensure the accurate completion of all relevant documentation for each repair, to be able to follow specific warranty processes and to be able to use standard repair times so that the job order may be processed quickly and efficiently. * To perform technician appraisals on …
Workshop Controller employer: React Recruitment Ltd
Contact Detail:
React Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarize yourself with the latest trends in workshop management and technician efficiency. Understanding how to maximize productivity will show that you are proactive and ready to contribute to the company's profit goals.
✨Tip Number 2
Build your knowledge of customer satisfaction metrics and processes. Being able to discuss how you can enhance customer experiences will demonstrate your commitment to maintaining high standards in service delivery.
✨Tip Number 3
Network with professionals in the automotive industry, especially those who have experience in workshop management. This can provide you with insights into best practices and may even lead to referrals.
✨Tip Number 4
Prepare to discuss specific examples from your past work where you successfully implemented changes that improved efficiency or customer satisfaction. Concrete examples will help you stand out during the interview process.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Workshop Controller position. Understand the key responsibilities and required skills, such as generating profit and ensuring customer satisfaction.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your ability to maximize technician efficiency and your experience in maintaining high customer satisfaction levels.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the automotive industry. Mention specific examples of how you have successfully implemented changes in working practices or improved documentation quality in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Workshop Controller role.
How to prepare for a job interview at React Recruitment Ltd
✨Understand the Business Plan
Make sure you familiarize yourself with the company's business plan and how your role as a Workshop Controller fits into it. Be prepared to discuss how you can maximize technician efficiency and contribute to profit generation.
✨Showcase Customer Satisfaction Strategies
Prepare examples of how you've previously improved customer satisfaction in your past roles. Highlight any specific processes or strategies you've implemented that led to positive outcomes.
✨Emphasize Collaboration Skills
Since collaboration with the Depot Manager is crucial, think of instances where you've successfully worked with others to introduce changes. Be ready to discuss how you can foster strong relationships across departments.
✨Highlight Attention to Documentation
Demonstrate your understanding of the importance of accurate documentation in the workshop environment. Be prepared to explain how you ensure quality in documentation and adherence to warranty processes.
