At a Glance
- Tasks: Support customers through phone, email, and chat while resolving issues and processing orders.
- Company: Prestigious manufacturing client with a focus on customer relations.
- Benefits: £30,000 salary, 25 days leave, health care, and a 3% bonus.
- Other info: Flexible hybrid working with a collaborative team atmosphere.
- Why this job: Enhance customer loyalty and drive commercial growth in a dynamic environment.
- Qualifications: Fluent in French and English with two years of customer support experience.
The predicted salary is between 30000 - 30000 € per year.
£30,000 pa + excellent benefits including 3% non-contractual bonus
Job Type: Permanent
Our prestigious manufacturing client is seeking an experienced French speaking Customer Service Coordinator (bilingual).
Location: Dartford, Kent
Hours: Full time, flexi and hybrid. Min of 2 days in office including Tuesdays.
Excellent benefits packaging including 25 days leave, health care etc.
The Customer Service Coordinator – French speaking is the liaison between customers and internal departments, being accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth.
Key Requirements:- Minimum of two years relevant customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred.
- Computer literate – MS Office, PowerPoint, Excel, Outlook, Teams.
- Fluent in French and English to use in a working environment.
- Good level of education including Maths and English.
- Works well under pressure.
- Excellent attention to detail.
- Able to work independently and as part of a team.
- Support customers’ enquiries through multiple communication channels including phone, email, and chat.
- Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.
- Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed).
- Enter and process orders including calculating transit time and freight.
- Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.).
- Maintain accurate customer database and information on profiles.
- Responsible for customer quotations for new business.
Customer Service Coordinator - 1410 in Kent employer: React Recruitment Ltd
Join our prestigious manufacturing company in Dartford, where we prioritise employee well-being and professional growth. As a Customer Service Coordinator, you'll enjoy a competitive salary of £30,000 pa, alongside excellent benefits such as 25 days of leave and a 3% non-contractual bonus. Our flexible and hybrid work culture fosters collaboration and innovation, making it an ideal environment for those looking to enhance their career while contributing to meaningful customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - 1410 in Kent
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. Focus on common customer service scenarios and how you'd handle them, especially in both French and English.
✨Tip Number 3
Show off your skills! When you get the chance, share examples of how you've enhanced customer relations in past roles. Use specific metrics if you can – numbers speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Coordinator - 1410 in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your relevant experience, especially in customer support and any bilingual skills you have. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with customer relations and how you can enhance loyalty and growth. We love seeing genuine enthusiasm!
Showcase Your Skills:Don’t forget to showcase your computer literacy and language skills. Mention your proficiency in MS Office and your fluency in French and English. We need someone who can communicate effectively across departments and with customers!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can't wait to hear from you!
How to prepare for a job interview at React Recruitment Ltd
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Prepare to answer questions in both languages and consider how you would handle customer interactions in each.
✨Know the Company Inside Out
Research the manufacturing client thoroughly. Understand their products, services, and market position. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of examples from your past experience where you've successfully resolved customer issues or improved customer relations. Be ready to discuss these scenarios in detail, highlighting your problem-solving skills and attention to detail.
✨Familiarise Yourself with Relevant Tools
Since the job involves using MS Office, PowerPoint, Excel, and Teams, ensure you're comfortable with these tools. You might be asked about your experience with them, so having specific examples of how you've used these applications in previous roles can set you apart.
