At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth communication across departments.
- Company: Join a prestigious manufacturing firm with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, 25 days leave, health care, and a bonus scheme.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer relations while working flexibly in a dynamic environment.
- Qualifications: Fluent in French and English with at least two years of customer support experience.
Our prestigious manufacturing client is seeking an experienced French speaking Customer Service Coordinator (bilingual).
Location: Dartford, Kent
Hours: Full time, flexi and hybrid. Minimum of 2 days in office including Tuesdays.
Salary: £30,000 pa + excellent benefits including 3% non-contractual bonus. Excellent benefits packaging including 25 days leave, health care etc.
The Customer Service Coordinator – French speaking is the liaison between customers and internal departments, being accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth.
Key Requirements:- Minimum of two years relevant customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred.
- Computer literate – MS Office, PowerPoint, Excel, Outlook, Teams.
- Fluent in French and English to use in a working environment.
- Good level of education including Maths and English.
- Works well under pressure.
- Excellent attention to detail.
- Able to work independently and as part of a team.
- Support customers’ enquiries through multiple communication channels including phone, email, and chat.
- Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.
- Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed).
- Enter and process orders including calculating transit time and freight.
- Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.).
- Maintain accurate customer database and information on profiles.
- Responsible for customer quotations for new business & follow-up on open quotes.
- Maintain price lists and send them to customers when requested.
- Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues.
Customer Service Coordinator in Dartford employer: React Recruitment Ltd
Join our esteemed manufacturing client as a Customer Service Coordinator in Dartford, Kent, where you will thrive in a dynamic and supportive work environment. With flexible working hours, a hybrid model, and an attractive benefits package including 25 days of leave and healthcare, this role offers not just a job but a pathway to professional growth and development. Embrace the opportunity to enhance customer relations while being part of a collaborative team that values your contributions and fosters loyalty and commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role, especially if they’re in the manufacturing sector. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer service. Think about how you’d handle tricky situations or complaints. We want you to shine when it comes to showcasing your bilingual skills and problem-solving abilities!
✨Tip Number 3
Don’t forget to research the company! Knowing their products, values, and recent news can give you an edge during interviews. It shows you’re genuinely interested and ready to contribute to enhancing customer relations.
✨Tip Number 4
Apply through our website for the best chance at landing that role! We love seeing applications directly from candidates who are eager to join us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Customer Service Coordinator in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your relevant experience, especially in customer support and any bilingual skills you have. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills can enhance our team. Don’t forget to mention your French language skills – they’re a big plus for us!
Showcase Your Skills:In your application, be sure to showcase your computer literacy and any experience with MS Office tools. We love candidates who can demonstrate their ability to work under pressure and pay attention to detail, so give us examples!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at React Recruitment Ltd
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Prepare to answer questions in both languages and be ready to switch between them seamlessly.
✨Know the Company Inside Out
Research the manufacturing client thoroughly. Understand their products, services, and market position. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Expertise
Be prepared to share specific examples from your past experience that highlight your customer service skills. Think of situations where you resolved issues or enhanced customer relations, as this is key for the role.
✨Familiarise Yourself with Relevant Tools
Since the job involves using MS Office, PowerPoint, Excel, and Teams, brush up on these tools. Be ready to discuss how you've used them in previous roles, especially in managing customer databases or processing orders.
