At a Glance
- Tasks: Support customers through phone, email, and chat while resolving issues and processing orders.
- Company: Prestigious manufacturing client with a focus on customer relations and commercial growth.
- Benefits: £30,000 salary, 25 days leave, health care, and a 3% bonus.
- Other info: Flexible hybrid working with opportunities for personal and professional growth.
- Why this job: Enhance customer loyalty and make a real impact in a dynamic environment.
- Qualifications: Fluent in French and English with at least two years of customer support experience.
The predicted salary is between 30000 - 30000 € per year.
£30,000 pa + excellent benefits including 3% non-contractual bonus
Job Type: Permanent
Our prestigious manufacturing client is seeking an experienced French speaking Customer Service Coordinator (bilingual).
Location: Dartford, Kent
Hours: Full time, flexi and hybrid. Min of 2 days in office including Tuesdays.
Excellent benefits packaging including 25 days leave, health care etc.
Customer Service Coordinator – Key Requirements
- Minimum of two years relevant customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred.
- Computer literate – MS Office, PowerPoint, Excel, Outlook, Teams.
- Fluent in French and English to use in a working environment.
- Good level of education including Maths and English.
- Works well under pressure.
- Excellent attention to detail.
- Able to work independently and as part of a team.
Customer Service Coordinator - Responsibilities and Duties
- Support customers’ enquiries through multiple communication channels including phone, email, and chat.
- Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.
- Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed).
- Enter and process orders including calculating transit time and freight.
- Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.).
- Maintain accurate customer database and information on profiles.
- Responsible for customer quotations for new business & follow‑up on open quotes.
- Maintain price lists and send them to customers when requested.
- Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues.
Customer Service Coordinator - 1410 in Dartford employer: React Recruitment Ltd
Join our prestigious manufacturing company in Dartford, Kent, as a Customer Service Coordinator and experience a vibrant work culture that values employee growth and development. With excellent benefits including a competitive salary, 25 days of leave, and a flexible hybrid working model, we prioritise your well-being while fostering strong customer relationships to drive commercial success. Our commitment to a supportive environment ensures you thrive both personally and professionally, making us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - 1410 in Dartford
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves liaising with various departments and customers, being articulate and clear is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest can leave a lasting impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Service Coordinator - 1410 in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in customer service, especially any bilingual skills. We want to see how your background aligns with the role of a Customer Service Coordinator, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for customer service and how your French language skills can enhance our customer relations.
Showcase Your Skills:In your application, be sure to highlight your computer literacy and experience with MS Office tools. We love candidates who can demonstrate their ability to work under pressure and pay attention to detail, so give us examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Let’s get started!
How to prepare for a job interview at React Recruitment Ltd
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Prepare to answer questions in both languages and be ready to switch between them seamlessly.
✨Know the Company Inside Out
Research the manufacturing client thoroughly. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of specific examples from your past experience where you've successfully handled customer inquiries or resolved complaints. Be ready to discuss these scenarios in detail, highlighting your problem-solving skills and attention to detail.
✨Familiarise Yourself with Relevant Tools
Since the job involves using MS Office and other communication tools, ensure you're comfortable with them. You might be asked about your experience with these tools, so having examples ready will demonstrate your competence.
