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- Tasks: Process orders and inquiries while ensuring customer satisfaction.
- Company: Join a well-established manufacturing client near Rochester.
- Benefits: Enjoy 25 days holiday, a pension scheme, and a discretionary bonus.
- Why this job: Great opportunity to develop customer service skills in a supportive environment.
- Qualifications: Experience in sales order processing or data entry is essential.
- Other info: Full-time role with no remote work; must have own transport.
The predicted salary is between 24000 - 36000 £ per year.
Our established manufacturing client based near Rochester is seeking Customer Liaison Clerk Salary: Competitive Location: Hoo – must have own transport Hours: Monday to Thursday 7:30am – 4pm Friday 7:30am to 12:30pm. Job Type: Full-time, Site based NO REMOTE WORKING Benefits include: * Discretionary Bonus Scheme. * 25 days holiday, plus bank holidays. Increasing to 27 days after completion of 5 continuous years’ service. * Pension Scheme. The role of Customer Liaison Clerk is offered as a permanent, full-time position working within the office (no remote working) Monday to Friday. The role is to process orders and enquiries, ensuring products, prices and delivery requirements have been considered in accordance with both customer and company requirements. Customer Liaison Clerk experience/knowledge required: * Proven sales order processing or data entry experience * Experience within a Customer service / Manufacturing / Engineering environment (desirable) * Knowledge of EFACS system or similar ERP system (desirable) Customer Liaison Clerk skills required: * Excellent IT skills, including Microsoft Office specifically Excel, Word and Outlook * Proven customer service skills * Excellent communication skills (verbal and written); demonstration of ability to communicate effectively with customers and staff at all levels * Ability to work autonomously, using own initiative, managing oneself and workload * Good time management skills with the ability to multi-task * Analytical and accurate
Customer Liaison Clerk employer: React Recruitment Ltd
Contact Detail:
React Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Clerk
✨Tip Number 1
Familiarize yourself with the EFACS system or similar ERP systems. If you have experience with these tools, be ready to discuss how you've used them in previous roles during your interview.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as this role requires excellent IT skills. Consider practicing data entry tasks or creating spreadsheets to showcase your proficiency.
✨Tip Number 3
Prepare examples of your customer service experience, especially in a manufacturing or engineering context. Think about specific situations where you successfully resolved issues or improved customer satisfaction.
✨Tip Number 4
Demonstrate your ability to manage time effectively and multitask. Be ready to share strategies you've used in past roles to prioritize tasks and meet deadlines.
We think you need these skills to ace Customer Liaison Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales order processing and customer service. Emphasize any previous roles in manufacturing or engineering environments, as well as your familiarity with ERP systems like EFACS.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to work autonomously. Mention specific examples of how you've successfully managed customer inquiries and processed orders in the past.
Highlight IT Skills: Since excellent IT skills are crucial for this role, be sure to mention your proficiency in Microsoft Office, particularly Excel, Word, and Outlook. Provide examples of how you've used these tools effectively in previous positions.
Showcase Time Management Abilities: In your application, illustrate your time management skills and ability to multi-task. Describe situations where you successfully handled multiple responsibilities while maintaining accuracy and attention to detail.
How to prepare for a job interview at React Recruitment Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've effectively communicated with customers and resolved their issues.
✨Demonstrate Your IT Proficiency
Since the role requires excellent IT skills, especially in Microsoft Office, be ready to discuss your experience with Excel, Word, and Outlook. You might even want to mention any relevant projects where you utilized these tools.
✨Familiarize Yourself with EFACS or Similar ERP Systems
If you have experience with EFACS or any similar ERP systems, make sure to bring it up. If not, do a little research beforehand to understand how these systems work, as it shows your willingness to learn and adapt.
✨Prepare for Time Management Questions
Given the need for good time management and multitasking abilities, think of examples from your past roles where you successfully managed multiple tasks or deadlines. This will demonstrate your ability to handle the workload effectively.
