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- Tasks: Support sales with technical advice, client quotes, and relationship management.
- Company: Join a dynamic team focused on engineering solutions and client satisfaction.
- Benefits: Enjoy a competitive salary, private health insurance, and generous holiday allowances.
- Why this job: Great opportunity to grow in a supportive environment while making an impact.
- Qualifications: Mechanical engineering degree or equivalent experience; 2 years in engineering or sales preferred.
- Other info: Office-based role with potential travel; UK driving license required.
The predicted salary is between 29000 - 35000 £ per year.
Our client is seeking a dynamic and ambitious Technical Support Engineer (Mechanical bias). The ideal candidate will have a mechanical engineering degree/background.
Salary: £35,000 to £40,000 pa
Location: West Kent - near Bromley/Orpington
Hours: Monday - Friday 8.30am - 5.30pm
Benefits:
- Company Pension Scheme
- Private Health Insurance - After the qualifying period
- 20 days holiday, plus bank holidays plus an additional 3-4 days over the Christmas Period.
- After 5 years of continuous service the holiday is increased by 2 days and then an additional day for every year worked with a cut off at 5 extra days
The Technical Support Engineer will be fully office based and in time will be required to travel - UK driving license essential. The role supports the field sales team with pre and after sales advice, quoting, follow up calls (no outbound sales).
Responsibilities include:
- Maintain long-term relationships with existing clients through managing and interpreting their requirements
- Monitor USA/UK/Asia/Europe/China/ROW with regards to quotes converted through to orders.
- Preparing client quotations for spares, whole systems and following them up to see if the quotes met with their expectations and updating the CRM system accordingly
- Providing pre-sales technical assistance and product training, and sales support services
- Making technical presentations and demonstrating how a product meets client needs
- Liaising with the engineering team
- Producing, maintaining and editing the price lists
Skills and Qualifications Required:
- Degree in Mechanical Engineering/Engineering is desirable or qualified by experience
- 2 years previous experience working within Engineering, sales is preferred
- Excellent communication skills, comfortable with speaking to customers on the phone
- Flexible and have a can-do attitude
- Team Player - essential
- Proficient in Microsoft Office (Excel, PowerPoint, Word and Outlook)
Technical Support Engineer employer: React Recruitment Limited
Contact Detail:
React Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in mechanical engineering. This will not only help you during interviews but also demonstrate your passion for the field, making you a more attractive candidate.
✨Tip Number 2
Network with professionals in the industry, especially those who work in technical support roles. Attend relevant events or join online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided technical support or solved engineering problems in the past. Having concrete stories ready can showcase your experience and problem-solving skills effectively.
✨Tip Number 4
Research the company thoroughly, including their products and services. Understanding their offerings will allow you to tailor your conversations and show how you can contribute to their success as a Technical Support Engineer.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical engineering background and any relevant experience in technical support or sales. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that relate to the responsibilities of the Technical Support Engineer position, such as providing pre-sales technical assistance or managing client relationships.
Highlight Communication Skills: Since excellent communication skills are essential for this role, provide examples in your application of how you've successfully interacted with clients or team members in previous positions.
Showcase Technical Proficiency: Emphasise your proficiency in Microsoft Office and any other relevant software. If you have experience with CRM systems, mention it as well, as this is crucial for maintaining client relationships and managing quotes.
How to prepare for a job interview at React Recruitment Limited
✨Showcase Your Technical Knowledge
As a Technical Support Engineer, it's crucial to demonstrate your understanding of mechanical engineering principles. Be prepared to discuss your educational background and any relevant projects or experiences that highlight your technical skills.
✨Prepare for Customer Interaction Scenarios
Since the role involves liaising with clients, think of examples where you've successfully communicated complex technical information to non-technical audiences. Practise how you would handle common customer queries or issues to show your problem-solving abilities.
✨Familiarise Yourself with the Company’s Products
Research the company's product range and be ready to discuss how these products meet client needs. This will not only show your interest in the role but also your initiative in understanding what you’ll be supporting.
✨Demonstrate Teamwork and Flexibility
The job requires a team player attitude. Prepare examples from your past experiences where you collaborated effectively with others or adapted to changing situations. This will illustrate your ability to fit into their company culture.
