At a Glance
- Tasks: Be the go-to IT support hero, solving tech issues for lawyers and staff.
- Company: Join a renowned city law firm with a vibrant IT department.
- Benefits: Enjoy a salary up to £35,000, hybrid working, and fantastic employee perks.
- Other info: Great opportunities for career growth and professional development await you.
- Why this job: Make a real difference in a fast-paced environment while developing your tech skills.
- Qualifications: Previous 1 line IT support experience is essential; law firm experience is a bonus.
The predicted salary is between 30000 - 35000 £ per year.
IT Support Analyst
Renowned City law firm is seeking a proactive and customer focused 1 line IT Support Analyst to join the firm's IT department.
In this role, you will be first point of contact for all IT-related queries across the firm, providing face-to-face and remote technical support to Lawyers and Business Services professionals in a fast-paced and rewarding environment.
- Hybrid working (3 days office / 2 days remote)
- Fantastic employee benefits
- Enhanced maternity leave
- Staff bonus scheme
IT Support Analyst – Key Responsibilities
- Act as the first point of contact for IT support, providing face-to-face, telephone, email, and remote assistance to users across the firm.
- Log, prioritise, troubleshoot, and resolve incidents and service requests, escalating more complex issues where appropriate.
- Configure, deploy, maintain, and support desktops, laptops, mobile devices, printers, peripherals, and meeting room technology.
- Support Microsoft Windows, Microsoft 365, Active Directory, Microsoft Entra ID, legal applications, and document management systems.
- Manage user accounts, access permissions, password resets, and the IT onboarding and offboarding process, including hardware and account provisioning.
- Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system.
- Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds.
- Ensure compliance with IT security, data protection, and cybersecurity policies, while supporting IT projects and technology rollouts.
IT Support Analyst – Skills & Requirements
- Previous experience in a 1 line IT support or service desk role is essential.
- Law firm experience is highly advantageous.
- Experience supporting Microsoft 365, Outlook, Teams, and Office applications.
- Basic understanding of Active Directory and user account administrations.
- Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPN.
- Experience with desktop hardware, laptops, printers, and mobile devices.
IT Support Analyst in London employer: Reachwork
Join a leading Personal Injury practice in Birkenhead, where you'll thrive in a supportive and dynamic work environment. With a strong focus on employee development, you will have the opportunity to manage your own caseload from day one, benefiting from competitive salaries and hybrid working arrangements that promote a healthy work-life balance. This is an excellent opportunity for ambitious paralegals looking to grow their careers within a rapidly expanding team.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Reachwork values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Reachwork might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Reachwork!
✨Direct Apply to Reachwork
Let's not forget to apply directly through the Reachwork website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Reachwork.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Reachwork. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Reachwork
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
