At a Glance
- Tasks: Supervise and support Care Professionals while ensuring high-quality, person-centred care.
- Company: ReachOut24 Healthcare, a values-driven domiciliary care provider.
- Benefits: Competitive salary, pension, ongoing training, and career progression opportunities.
- Other info: Join a friendly, inclusive team with supportive leadership.
- Why this job: Make a genuine difference in the lives of vulnerable people every day.
- Qualifications: NVQ Level 3 in Adult Care and experience in domiciliary care.
Job Overview
Reach Out24 Healthcare is a growing, values-driven domiciliary care provider committed to delivering exceptional, person-centred care that enables people to remain independent in their own homes.
Our vision is to provide care that we would be proud for our own families to receive.
We are passionate about quality, innovation, continuous improvement and developing our people.
We believe outstanding care starts with outstanding leadership, which is why we are looking for a dedicated and proactive Field Supervisor to support our expanding team across Haywards Heath, Burgess Hill and the surrounding communities.
Job Summary
As a Field Supervisor, you will be the link between our office team, Care Professionals and the people we support.
You will ensure that every client receives safe, compassionate and high-quality care while supporting and developing our Care Professionals to achieve the highest standards.
This role is ideal for someone who enjoys working in the community, building positive relationships, solving problems and leading by example.
You will play a vital role in maintaining compliance with CQC standards while promoting Reach Out24 Healthcare's culture of professionalism, dignity, respect and excellence.
Key Responsibilities
- Quality Assurance
- Conduct regular spot checks and observational visits to ensure care is delivered to Reach Out24 Healthcare standards.
- Complete care plan reviews and ensure documentation accurately reflects clients' current needs.
- Carry out environmental and individual risk assessments.
- Monitor the quality of care and identify opportunities for continuous improvement.
- Ensure care records are accurate, compliant and completed to a high standard.
- Support the Registered Manager in preparing for CQC inspections and quality audits.
- Staff Support & Development
- Supervise, mentor and coach Care Professionals in the field.
- Conduct probation reviews, one-to-one supervisions and competency assessments.
- Support the induction of new Care Professionals through shadowing and practical coaching.
- Identify training needs and work with the management team to improve staff competence.
- Promote a positive team culture built on accountability, professionalism and teamwork.
- Client Care
- Complete new client assessments and introductions.
- Build positive relationships with clients and their families.
- Ensure care is personalised, respectful and promotes independence.
- Respond promptly to concerns, complaints and compliments.
- Support clients and staff during changes to care packages or complex situations.
- Clinical & Regulatory Compliance
- Monitor medication practices and undertake medication competency assessments.
- Ensure compliance with safeguarding procedures and escalate concerns immediately.
- Monitor Moving & Handling practice and Infection Prevention & Control standards.
- Investigate incidents, accidents, medication errors and complaints, producing reports and action plans where required.
- Ensure compliance with CQC Fundamental Standards, company policies and relevant legislation.
- Operational Support
- Work closely with the Registered Manager, Care Coordinators and office team to maintain excellent service delivery.
- Support emergency care calls where operationally required.
- Participate in the on-call rota.
- Represent Reach Out24 Healthcare professionally when liaising with Local Authorities, NHS professionals, GPs and other partner agencies.
- Contribute ideas that improve service quality, efficiency and client outcomes.
What We're Looking For
We are looking for someone who genuinely cares about people and is passionate about delivering outstanding home care.
Essential
NVQ Level 3 Diploma in Adult Care (minimum).
Experience working within domiciliary care in a Senior Carer, Team Leader or Field Supervisor role.
Excellent understanding of safeguarding, medication management and person-centred care.
Good knowledge of CQC regulations and quality standards.
Excellent communication and leadership skills.
Strong organisational skills with the ability to manage competing priorities.
Confident using digital care systems and Microsoft Office.
Full UK Driving Licence.
Access to a reliable vehicle insured for business use.
Right to work in the UK.
Desirable
Level 5 Diploma in Leadership for Adult Care (or willingness to undertake).
Experience conducting care assessments and reviews.
Experience supporting CQC inspections.
Knowledge of electronic care management systems
Why Join Reach Out24 Healthcare?
- We recognise that our people are our greatest asset. In return, we offer:
- Competitive salary
Company pension.
Ongoing training and professional development.
Career progression opportunities as our organisation continues to grow.
Supportive leadership and mentoring.
A friendly, inclusive and respectful working environment.
The opportunity to make a genuine difference to the lives of vulnerable people every day
Field Supervisor (Dom Care) in Burgess Hill employer: ReachOut24 Healthcare
ReachOut24 Healthcare is an exceptional employer that prioritises the well-being and development of its staff while delivering outstanding domiciliary care in Haywards Heath and Burgess Hill. With a strong commitment to quality, innovation, and continuous improvement, employees benefit from ongoing training, career progression opportunities, and a supportive work culture that values professionalism and teamwork. Join us to make a meaningful impact in the lives of vulnerable individuals while enjoying a competitive salary and a friendly, inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Supervisor (Dom Care) in Burgess Hill
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at ReachOut24 Healthcare for the Field Supervisor (Dom Care) role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Field Supervisor (Dom Care) in Burgess Hill
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with ReachOut24 Healthcare, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at ReachOut24 Healthcare, and how you can make a difference!
How to prepare for a job interview at ReachOut24 Healthcare
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at ReachOut24 Healthcare.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like ReachOut24 Healthcare appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how ReachOut24 Healthcare supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
