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- Tasks: Support our ND Navigation Service with admin duties and data management.
- Company: Join a caring charity dedicated to empowering families of children with special needs.
- Benefits: Enjoy flexible working, generous holiday, pension scheme, and provided tech.
- Why this job: Make a real difference in the lives of families while developing your skills.
- Qualifications: Strong admin skills and a passion for supporting families.
- Other info: Be part of a diverse team with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for someone to join a rapidly growing caring charity with the benefits of flexible family friendly working (from home), generous holiday, pension scheme, travel expenses, laptop and phone provided. Reaching Families was established in 2008 to empower, inform and support parent-carers and families of children and young people with special educational needs and disabilities in West Sussex. We achieve this through the delivery of a range of services including information, training and peer support.
Our ND Navigation Service provides information, training and support to parent-carers of children and young people waiting on, undergoing or completed an assessment for ADHD, Autism and other neurodivergent conditions. We are looking to recruit a skilled and motivated Administration & Data Management Officer to join our Team. The post holder will be responsible for providing a range of administrative duties in support of our ND Navigation Service and Outreach team, including processing referrals, creating and maintaining records on our Charitylog database, collating data and generating monitoring reports as well as managing enquiries from parents.
Key Tasks & Responsibilities
- Processing referrals received into the ND Navigation service
- Creating and updating service user records on Charitylog and Excel including data entry and uploading documents
- Weekly collating of data from Charitylog and generating monthly monitoring reports on Excel to provide senior managers, partners and funders
- Arranging community outreach events (ND Navigation Roadshow) with local partners including CDC’s, Family Hubs, special schools, short break providers, parent support groups
- Managing enquiries from parent-carers and professionals working with parents
- Managing bookings in the event of staff sickness or absence for the ND Navigation service
- Carrying out regular telephone surveys with parent-carers who have accessed the ND Navigation service, maintaining monitoring records and testimonials and updating log sheets
- Monitoring posts on Reaching Families Facebook group and where relevant, follow up with signposting to appropriate Reaching Families Services and other relevant providers
- Providing other administrative support to the Outreach and Training Manager, Team Lead, Co-ordinators and ND Support Workers in executing their duties
- To pursue a strategy of continual personal and professional development
- To carry out other occasional duties commensurate with the role
We welcome applications from all members of the community and value diversity in the organisation. Please contact us if you require any reasonable adjustments to be made to the application or interview process due to any disability or health requirements.
Closing date for applications is 2nd March 2026. Interviews to be held in Littlehampton on 11th March 2026. To apply please complete the attached application form and share why you feel you fit the role and person specification.
Administration & Data Management Officer in London employer: Reaching Families
Contact Detail:
Reaching Families Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration & Data Management Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those involved with special educational needs. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Reaching Families and their ND Navigation Service. Knowing their mission and services will help you connect your skills to what they need, making you stand out.
✨Tip Number 3
Practice common interview questions related to administration and data management. Think about how your experience aligns with the tasks listed in the job description, like processing referrals and managing enquiries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Reaching Families.
We think you need these skills to ace Administration & Data Management Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administration & Data Management Officer. We want to see how you can contribute to our ND Navigation Service, so don’t hold back!
Show Your Passion: Let us know why you’re excited about working with Reaching Families. Share your enthusiasm for supporting parent-carers and families of children with special educational needs and disabilities. We love seeing genuine passion in applications!
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at Reaching Families
✨Know the Organisation Inside Out
Before your interview, take some time to research Reaching Families. Understand their mission, values, and the specific services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Data Management Skills
Since the role involves managing data on Charitylog and Excel, be prepared to discuss your experience with these tools. Bring examples of how you've successfully managed data in previous roles, and if possible, demonstrate your proficiency during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle enquiries from parent-carers. Think of scenarios where you've had to manage multiple tasks or resolve conflicts, and be ready to share how you approached those situations.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewers. This could be about the team dynamics, the challenges they face, or how success is measured in this role. It shows you're engaged and thinking about how you can contribute.
