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- Tasks: Support our ND Navigation Service with admin duties and data management.
- Company: Join a caring charity dedicated to empowering families in West Sussex.
- Benefits: Enjoy flexible working, generous holiday, pension scheme, and provided tech.
- Why this job: Make a real difference in the lives of families with special educational needs.
- Qualifications: Strong admin skills and a passion for supporting parent-carers.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for someone to join a rapidly growing caring charity with the benefits of flexible family friendly working (from home), generous holiday, pension scheme, travel expenses, laptop and phone provided. Reaching Families was established in 2008 to empower, inform and support parent-carers and families of children and young people with special educational needs and disabilities in West Sussex. We achieve this through the delivery of a range of services including information, training and peer support.
Our ND Navigation Service provides information, training and support to parent-carers of children and young people waiting on, undergoing or completed an assessment for ADHD, Autism and other neurodivergent conditions. We are looking to recruit a skilled and motivated Administration & Data Management Officer to join our Team. The post holder will be responsible for providing a range of administrative duties in support of our ND Navigation Service and Outreach team, including processing referrals, creating and maintaining records on our Charitylog database, collating data and generating monitoring reports as well as managing enquiries from parents.
Key Tasks & Responsibilities- Processing referrals received into the ND Navigation service
- Creating and updating service user records on Charitylog and Excel including data entry and uploading documents
- Weekly collating of data from Charitylog and generating monthly monitoring reports on Excel to provide senior managers, partners and funders
- Arranging community outreach events (ND Navigation Roadshow) with local partners including CDC’s, Family Hubs, special schools, short break providers, parent support groups
- Managing enquiries from parent-carers and professionals working with parents
- Managing bookings in the event of staff sickness or absence for the ND Navigation service
- Carrying out regular telephone surveys with parent-carers who have accessed the ND Navigation service, maintaining monitoring records and testimonials and updating log sheets
- Monitoring posts on Reaching Families Facebook group and where relevant, follow up with signposting to appropriate Reaching Families Services and other relevant providers
- Providing other administrative support to the Outreach and Training Manager, Team Lead, Co-ordinators and ND Support Workers in executing their duties
- To pursue a strategy of continual personal and professional development
- To carry out other occasional duties commensurate with the role
We welcome applications from all members of the community and value diversity in the organisation. Please contact us if you require any reasonable adjustments to be made to the application or interview process due to any disability or health requirements. Closing date for applications is 2nd March 2026. Interviews to be held in Littlehampton on 11th March 2026. To apply please complete the attached application form and share why you feel you fit the role and person specification.
Administration & Data Management Officer employer: Reaching Families
Contact Detail:
Reaching Families Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration & Data Management Officer
✨Tip Number 1
Get to know the charity's mission and values inside out. When you land that interview, show us how your passion aligns with what we do at Reaching Families. It’s all about connecting your experience with our goals!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. We want to see you confident and ready to tackle anything that comes your way during the interview.
✨Tip Number 3
Don’t forget to prepare some questions for us! This shows you’re genuinely interested in the role and the organisation. Ask about our ND Navigation Service or how we support parent-carers – it’ll make you stand out!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to dive into the data management side of things!
We think you need these skills to ace Administration & Data Management Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, give the job description a good read. We want to see how your skills and experiences match what we're looking for, so make sure you understand the key tasks and responsibilities.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications. Highlight your relevant experience and skills that align with the role of Administration & Data Management Officer. Show us why you're the perfect fit!
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Avoid fluff and focus on what really matters!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Reaching Families!
How to prepare for a job interview at Reaching Families
✨Know Your Stuff
Before the interview, make sure you understand the role of an Administration & Data Management Officer. Familiarise yourself with the key tasks mentioned in the job description, especially around processing referrals and managing data on Charitylog and Excel. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your administrative skills and data management abilities. Think about times when you've successfully processed information or managed enquiries. Being able to share specific instances will demonstrate your capability and fit for the role.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the ND Navigation Service and how it supports parent-carers. This shows your enthusiasm for the role and helps you gauge if the charity's values align with yours. Plus, it gives you a chance to engage with the interviewers.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The charity values diversity and is looking for someone who can connect with families. Being authentic will help you build rapport with the interviewers and show them that you’re a good cultural fit.
