At a Glance
- Tasks: Lead and shape business systems, ensuring seamless data flow across teams.
- Company: Join Reachdesk, a pioneering global SaaS gifting platform with a collaborative culture.
- Benefits: Enjoy competitive salary, stock options, flexible PTO, and private medical insurance.
- Other info: Be part of a diverse team driving meaningful connections and business growth.
- Why this job: Make a real impact by optimising systems in a high-growth environment.
- Qualifications: 8+ years in Business Systems with strong Salesforce and NetSuite expertise.
The predicted salary is between 80000 - 100000 £ per year.
About Us
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees, while driving measurable ROI. We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.
The Role
As the Head of Business Systems & Operations at Reachdesk, you will own and shape the systems and data architecture that underpin how the business operates. You will be responsible for connecting Finance, GTM, Product, and Customer teams through a single, trusted system landscape, ensuring data flows cleanly across Salesforce, NetSuite, Workato, and our BI layer. This is a high impact role where you will define how the business uses its systems, not just maintain them.
Your Responsibilities
- Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer.
- Lead the transition of systems ownership into Business Operations and establish a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change, ensuring trusted, timely data flows across Finance, GTM, Product, and Customer teams.
- Lead from the front by setting technical direction from being in the systems alongside your team, not just reviewing their work. Define the go-forward BI architecture, ownership model, and roadmap.
- Complete and continuously evolve this architecture so every core process is underpinned by clean data and reliable automation.
- Establish an AI governance framework to embed AI into core workflows and decision-making, from forecasting and pipeline insights to customer health, billing, and operational automation, delivering measurable efficiency gains.
- Define and enforce master data management and integration standards across all systems.
- Partner closely with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions, balancing speed of delivery with long-term architectural integrity.
- Build, lead, and develop a small, high-performing team of systems and operations specialists, and manage external delivery partners where needed.
- Own vendor relationships, contracts, and roadmaps for our core SaaS stack, ensuring we get value, leverage, and influence over product direction, with a focus on finding efficiencies and cost savings.
- Define and report on system health, data quality, and operational efficiency KPIs to the executive team and Board where relevant.
About You
You are a strategic systems leader with strong technical instincts and a pragmatic builder mentality. You see business systems as a competitive advantage, not a back-office function, and you are energized by the opportunity to shape the operating engine of a high-growth, PE-backed SaaS business. You understand the importance and value of data integrity and consistency, ensuring every department relies on the same core data and metrics. You are still in the system. You are as comfortable in a Salesforce flow, a NetSuite saved search, or a Workato recipe as you are in a strategy meeting. You believe leaders in this function lose their edge the moment they stop building, and you have no interest in becoming that person. You move comfortably between architecture decisions and detailed configuration, and you are equally at home in a conversation with the CFO, the CRO, or an engineer. You bring a hands-on operator mindset: you understand that great systems exist to make the business faster, sharper, and more accountable, and you measure your success by the decisions and outcomes they enable.
Must-have Qualifications
- 8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or team.
- Deep expertise across Salesforce and NetSuite, including a track record of designing and evolving the integration layer between them.
- Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling.
- Demonstrated ability to design and operate a closed-loop architecture, covering quote-to-cash, lead-to-revenue, and customer lifecycle, in a multi-entity, multi-currency environment.
- Demonstrably hands-on within the last 12 months and can speak in concrete detail about systems you have personally configured, automations you have built, or data models you have designed.
- Robust data governance and master data management discipline, with a clear point of view on ownership, lineage, and quality.
- Proven track record of leading complex, cross-functional systems programs end-to-end, on time and on budget.
- Excellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impact.
- People leadership experience with a coaching mindset, and the ability to build a small team that punches above its weight.
Preferred Qualifications
- Experience in a PE-backed, high-growth SaaS environment with tight financial control requirements.
- Familiarity with multi-stream revenue models (e.g. SaaS combined with services, marketplace, or fulfillment) and the revenue recognition complexity they bring.
- Experience embedding AI/ML or agentic automation into operational workflows, with named use cases, governance, adoption controls, and measurable business outcomes.
- NetSuite and/or Salesforce certifications.
- Experience transitioning systems ownership into a Business Operations function.
- Background working in a scaling SaaS business, comfortable operating across time zones and entities.
The Benefits
- Competitive salary with generous stock options.
- Pension with employer contributions (NEST).
- Affordable Private Medical Insurance, including mental health support and fast access to care.
- Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments.
- A genuinely collaborative culture with innovative, fun, and ambitious people.
Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds.
Remote: Head of Business Systems & Operations employer: Reachdesk
At Reachdesk, we pride ourselves on being an exceptional employer that fosters a genuinely collaborative culture filled with innovative and ambitious individuals. As the Head of Business Systems & Operations, you will enjoy competitive salary packages, generous stock options, and flexible PTO that grows with your tenure, all while working remotely in a dynamic environment that values diversity and personal growth. Join us to shape the future of our systems architecture and make a meaningful impact in a high-growth SaaS company dedicated to building genuine human connections.
StudySmarter Expert Advice🤫
We think this is how you could land Remote: Head of Business Systems & Operations
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Know their products inside out, especially how they connect with customers. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Head of Business Systems & Operations. Highlight your experience with systems integration and data management to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team at Reachdesk!
We think you need these skills to ace Remote: Head of Business Systems & Operations
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to shape business systems and operations at Reachdesk. Share why this role speaks to you and how you can contribute to our mission.
Tailor Your Experience:Make sure to highlight your relevant experience in business systems and operations. We’re looking for someone with a strong background in Salesforce, NetSuite, and iPaaS platforms like Workato. Be specific about your achievements and how they relate to the responsibilities of the Head of Business Systems & Operations.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications. Avoid jargon unless it’s relevant, and make sure your key points stand out so we can easily see why you’re a great fit for us.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Reachdesk and what we stand for before you hit send!
How to prepare for a job interview at Reachdesk
✨Know Your Systems Inside Out
As the Head of Business Systems & Operations, you'll need to demonstrate a deep understanding of Salesforce, NetSuite, and Workato. Brush up on your technical skills and be ready to discuss specific configurations or automations you've implemented recently. This shows you're not just a leader but also a hands-on operator.
✨Showcase Your Strategic Vision
Prepare to articulate how you envision the integration of systems across Finance, GTM, Product, and Customer teams. Think about how you can create a seamless data flow and improve operational efficiency. Be ready to share examples of how you've successfully led similar initiatives in the past.
✨Emphasise Data Integrity
Data quality is crucial for this role. Be prepared to discuss your approach to master data management and how you've ensured data integrity in previous roles. Highlight any frameworks you've established for data governance and how they contributed to better decision-making.
✨Demonstrate Leadership Skills
You'll be leading a small team, so it's important to showcase your people management experience. Share examples of how you've built high-performing teams and fostered a coaching culture. Discuss how you balance technical direction with team development to achieve business goals.
