At a Glance
- Tasks: Lead and shape business systems, ensuring seamless data flow across teams.
- Company: Join Reachdesk, a pioneering global SaaS gifting platform with a collaborative culture.
- Benefits: Competitive salary, stock options, flexible PTO, and private medical insurance.
- Other info: Work remotely with a diverse team focused on innovation and growth.
- Why this job: Make a real impact by optimising systems in a high-growth environment.
- Qualifications: 8+ years in Business Systems with strong Salesforce and NetSuite expertise.
The predicted salary is between 80000 - 100000 £ per year.
About Us
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees, while driving measurable ROI. We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery.
The Role
As the Head of Business Systems & Operations at Reachdesk, you will own and shape the systems and data architecture that underpin how the business operates. You will be responsible for connecting Finance, GTM, Product, and Customer teams through a single, trusted system landscape, ensuring data flows cleanly across Salesforce, NetSuite, Workato, and our BI layer. This is a high impact role where you will define how the business uses its systems, not just maintain them.
Your Responsibilities
- Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer.
- Lead the transition of systems ownership into Business Operations and establish a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change, ensuring trusted, timely data flows across Finance, GTM, Product, and Customer teams.
- Lead from the front by setting technical direction from being in the systems alongside your team, not just reviewing their work.
- Define the go-forward BI architecture, ownership model, and roadmap.
- Complete and continuously evolve this architecture so every core process is underpinned by clean data and reliable automation.
- Establish an AI governance framework to embed AI into core workflows and decision-making, from forecasting and pipeline insights to customer health, billing, and operational automation, delivering measurable efficiency gains.
- Define and enforce master data management and integration standards across all systems.
- Partner closely with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions, balancing speed of delivery with long-term architectural integrity.
- Build, lead, and develop a small, high-performing team of systems and operations specialists, and manage external delivery partners where needed.
- Own vendor relationships, contracts, and roadmaps for our core SaaS stack, ensuring we get value, leverage, and influence over product direction, with a focus on finding efficiencies and cost savings.
- Define and report on system health, data quality, and operational efficiency KPIs to the executive team and Board where relevant.
About You
You are a strategic systems leader with strong technical instincts and a pragmatic builder mentality. You see business systems as a competitive advantage, not a back-office function, and you are energized by the opportunity to shape the operating engine of a high-growth, PE-backed SaaS business. You understand the importance and value of data integrity and consistency, ensuring every department relies on the same core data and metrics. You are still in the system. You are as comfortable in a Salesforce flow, a NetSuite saved search, or a Workato recipe as you are in a strategy meeting. You believe leaders in this function lose their edge the moment they stop building, and you have no interest in becoming that person. You move comfortably between architecture decisions and detailed configuration, and you are equally at home in a conversation with the CFO, the CRO, or an engineer. You bring a hands-on operator mindset: you understand that great systems exist to make the business faster, sharper, and more accountable, and you measure your success by the decisions and outcomes they enable.
Must-have Qualifications
- 8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or team.
- Deep expertise across Salesforce and NetSuite, including a track record of designing and evolving the integration layer between them.
- Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling.
- Demonstrated ability to design and operate a closed-loop architecture, covering quote-to-cash, lead-to-revenue, and customer lifecycle, in a multi-entity, multi-currency environment.
- Demonstrably hands-on within the last 12 months and can speak in concrete detail about systems you have personally configured, automations you have built, or data models you have designed.
- Robust data governance and master data management discipline, with a clear point of view on ownership, lineage, and quality.
- Proven track record of leading complex, cross-functional systems programs end-to-end, on time and on budget.
- Excellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impact.
- People leadership experience with a coaching mindset, and the ability to build a small team that punches above its weight.
Preferred Qualifications
- Experience in a PE-backed, high-growth SaaS environment with tight financial control requirements.
- Familiarity with multi-stream revenue models (e.g. SaaS combined with services, marketplace, or fulfillment) and the revenue recognition complexity they bring.
- Experience embedding AI/ML or agentic automation into operational workflows, with named use cases, governance, adoption controls, and measurable business outcomes.
- NetSuite and/or Salesforce certifications.
- Experience transitioning systems ownership into a Business Operations function.
- Background working in a scaling SaaS business, comfortable operating across time zones and entities.
The Benefits
- Competitive salary with generous stock options
- Pension with employer contributions (NEST)
- Affordable Private Medical Insurance, including mental health support and fast access to care
- Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments
- A genuinely collaborative culture with innovative, fun, and ambitious people
Reachdesk believes that a diverse team helps us achieve our mission faster, and so we welcome applicants from all backgrounds.
Remote: Head of Business Systems & Operations in London employer: Reachdesk
At Reachdesk, we pride ourselves on being an exceptional employer that fosters a genuinely collaborative culture filled with innovative and ambitious individuals. As a remote-first company, we offer competitive salaries, generous stock options, and flexible PTO that grows with your tenure, ensuring a healthy work-life balance. With a strong focus on employee growth and the opportunity to shape the future of our business systems, you will find meaningful and rewarding employment in a dynamic environment that values diversity and personal connections.
StudySmarter Expert Advice🤫
We think this is how you could land Remote: Head of Business Systems & Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can help them achieve their goals, especially in areas like systems and operations.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are talking about your experience, the better you'll perform.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Remote: Head of Business Systems & Operations in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Business Systems & Operations role. Highlight your experience with Salesforce, NetSuite, and any relevant iPaaS platforms like Workato. We want to see how your skills align with our mission at Reachdesk!
Show Your Hands-On Experience:We love candidates who are still in the trenches! Share specific examples of systems you've configured or automations you've built recently. This will show us that you’re not just a strategist but also someone who can roll up their sleeves and get things done.
Highlight Your Leadership Skills:As a potential leader in our team, it’s crucial to demonstrate your people management experience. Talk about how you've built and developed teams in the past, and how you foster a collaborative environment. We’re looking for someone who can inspire and elevate others!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we love seeing candidates who follow our process!
How to prepare for a job interview at Reachdesk
✨Know Your Systems Inside Out
As the Head of Business Systems & Operations, you'll need to demonstrate a deep understanding of Salesforce, NetSuite, and Workato. Brush up on your technical skills and be ready to discuss specific configurations or automations you've implemented recently. This shows you’re not just a leader but also a hands-on operator.
✨Showcase Your Strategic Vision
Prepare to articulate how you envision the integration of systems across Finance, GTM, Product, and Customer teams. Think about how you can create a seamless data flow and improve operational efficiency. Be ready to share examples of how you've successfully led similar initiatives in the past.
✨Emphasise Data Integrity
Data quality is crucial for this role. Be prepared to discuss your approach to master data management and how you ensure data integrity across systems. Highlight any frameworks you've established in previous roles that have improved data governance and reliability.
✨Demonstrate Leadership Skills
This position requires building and leading a high-performing team. Share your experiences in coaching and developing talent, and how you’ve fostered a collaborative culture. Discuss how you balance technical direction with people management to drive results.
