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For Companies At a Glance
- Tasks: Lead and shape business systems, ensuring seamless data flow across teams.
- Company: Join Reachdesk, a pioneering SaaS gifting platform transforming B2B connections.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Be part of a high-growth team driving innovation and efficiency.
- Why this job: Make a real impact by optimising systems and embedding AI in operations.
- Qualifications: 8+ years in Business Systems with hands-on experience in Salesforce and NetSuite.
The predicted salary is between 80000 - 100000 ÂŁ per year.
About Us
Reachdesk is the first truly end-to-end global SaaS gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees, while driving measurable ROI. We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. We’re growing, and we’re currently looking for a Head of Business Systems & Operations to join us.
The Role
As the Head of Business Systems & Operations at Reachdesk, you will own and shape the systems and data architecture that underpin how the business operates. You will be responsible for connecting Finance, GTM, Product, and Customer teams through a single, trusted system landscape, ensuring data flows cleanly across Salesforce, NetSuite, Workato, and our BI layer. This is a high impact role where you will define how the business uses its systems, not just maintain them. You will join at a critical stage as we complete our closed-loop architecture and transition ownership from product into the business. You will have full autonomy to design, govern, and evolve this ecosystem while embedding AI into core workflows and decision making. This role is particularly suited to someone who enjoys creating order from complexity: building a reliable, scalable foundation that the business trusts, enabling faster decisions, stronger financial control, and a step change in operational efficiency across Reachdesk.
Your Responsibilities
- Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer, ensuring trusted, timely data flows across Finance, GTM, Product, and Customer teams.
- Lead from the front — set technical direction by being in the systems alongside your team, not just reviewing their work. You will personally own the highest-leverage build and architecture decisions.
- Lead the transition of systems ownership from various teams, establishing a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change.
- Complete and continuously evolve this architecture so every core process is underpinned by clean data and reliable automation.
- Embed AI into core workflows and decision‑making, from forecasting and pipeline insights to customer health, billing, and operational automation, delivering measurable efficiency gains.
- Define and enforce data governance, master data management, and integration standards across all systems, safeguarding quality and consistency.
- Partner closely with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions, balancing speed of delivery with long‑term architectural integrity.
- Build, lead, and develop a small, high‑performing team of systems and operations specialists, and manage external delivery partners where needed.
- Own vendor relationships, contracts, and roadmaps for our core SaaS stack, ensuring we get value, leverage, and influence over product direction, with a focus on finding efficiencies and cost savings.
- Define and report on system health, data quality, and operational efficiency KPIs to the executive team and Board where relevant.
About You
You are a strategic systems leader with strong technical instincts and a pragmatic builder mentality. You see business systems as a competitive advantage, not a back‑office function, and you are energized by the opportunity to shape the operating engine of a high‑growth, PE‑backed SaaS business. You understand the importance and value of data integrity and consistency, ensuring every department relies on the same core data and metrics. You are still in the system. You are as comfortable in a Salesforce flow, a NetSuite saved search, or a Workato recipe as you are in a strategy meeting. You believe leaders in this function lose their edge the moment they stop building, and you have no interest in becoming that person. You move comfortably between architecture decisions and detailed configuration, and you are equally at home in a conversation with the CFO, the CRO, or an engineer. You bring a hands‑on operator mindset: you understand that great systems exist to make the business faster, sharper, and more accountable, and you measure your success by the decisions and outcomes they enable.
Must‑have Qualifications
- 8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or team.
- Deep, hands‑on expertise across Salesforce and NetSuite, including a track record of designing and evolving the integration layer between them.
- Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling.
- Demonstrated ability to design and operate a closed-loop architecture, covering quote‑to‑cash, lead‑to‑revenue, and customer lifecycle, in a multi‑entity, multi‑currency environment.
- Demonstrably hands‑on within the last 12 months — you can speak in concrete detail about systems you have personally configured, automations you have built, or data models you have designed, not just programmes you have sponsored.
- Robust data governance and master data management discipline, with a clear point of view on ownership, lineage, and quality.
- Proven track record of leading complex, cross‑functional systems programs end‑to‑end, on time and on budget.
- Excellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impact.
- People leadership experience with a coaching mindset, and the ability to build a small team that punches above its weight.
Preferred Qualifications
- Experience in a PE‑backed, high‑growth SaaS environment with tight financial control requirements.
- Familiarity with multi‑stream revenue models (e.g. SaaS combined with services, marketplace, or fulfillment) and the revenue recognition complexity they bring.
- Hands‑on experience embedding AI/ML or agentic automation into operational workflows, not just experimenting with it.
- NetSuite and/or Salesforce certifications.
Head of Business Systems & Operations New London, England, United Kingdom employer: Reachdesk Ltd
Contact Detail:
Reachdesk Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Business Systems & Operations New London, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals. We want to see you shine!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Head of Business Systems & Operations New London, England, United Kingdom
Some tips for your application 🫡
Show Your Passion for Systems: When writing your application, let us see your enthusiasm for business systems and operations. Share specific examples of how you've shaped systems in the past and how you believe they can drive growth. We love candidates who see systems as a competitive advantage!
Be Hands-On: We want to know that you're not just a strategist but also someone who gets into the nitty-gritty. Mention any recent hands-on experience with Salesforce, NetSuite, or Workato. Show us that you’re comfortable in the systems and can talk about your direct contributions.
Highlight Your Leadership Style: As a potential leader at Reachdesk, it’s important to convey your people management style. Talk about how you’ve built and developed teams in the past, and how you plan to lead a high-performing team of systems specialists. We value a coaching mindset!
Tailor Your Application: Make sure your application speaks directly to the role and our company culture. Use language from the job description and connect your experiences to the responsibilities outlined. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Reachdesk Ltd
✨Know Your Systems Inside Out
As the Head of Business Systems & Operations, you'll need to demonstrate a deep understanding of Salesforce, NetSuite, and Workato. Brush up on your technical skills and be ready to discuss specific configurations or automations you've implemented recently. This shows you're not just a leader but also a hands-on operator.
✨Showcase Your Strategic Vision
Prepare to articulate how you see business systems as a competitive advantage. Think about how you can connect different teams through a trusted system landscape and improve operational efficiency. Be ready to share examples of how you've successfully led complex systems programs in the past.
✨Emphasise Data Integrity and Governance
Data quality is crucial for this role. Be prepared to discuss your approach to data governance and master data management. Share specific instances where you've ensured data consistency across departments and how that impacted decision-making and operational success.
✨Demonstrate Leadership and Team Development Skills
You'll be building and leading a high-performing team, so highlight your experience in people leadership. Discuss your coaching mindset and how you've developed teams to punch above their weight. Prepare to talk about how you manage vendor relationships and ensure value from external partners.